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Re: how can i scan using hp g85 on mac os-x 10.5.8 leopard? (386 Views)
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Honor Student
Mayngram
Posts: 3
Registered: ‎03-08-2012
Message 1 of 5 (438 Views)
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how can i scan using hp g85 on mac os-x 10.5.8 leopard?

I had to reinstall my HP G85xi printer and the generic driver G_637_EN today onto my Mac IBook G4 PowerPC.  I operate using Leopard (OS-X 10.5.8).  The G85 has worked fine up until this point.  But after reinstalling, it will print but I cannot scan.

 

When I tried to use (as I usually do)  the G85 to "Scan to Adobe PDF", the scanner seems to work fine, the scan shows up in the small HP Scan window, but when I try to open the scan I get an error message that reads "The Application Named: Adobe Reader.app could not be found.  Would you like to find it?"  

 

I click "Yes" and the Browse window opens....I go to my "Applications" folder and look for Adobe.  The Adobe files there (Adobe Reader 9.4 and 9.5) are both present, but they are not selectable.  So, I am stuck.

 

I also have tried "searching" the Applications folder for "Adobe Reader.app", but only the Adobe Reader 9.4/9.5 show up on that search and neither are "selectable".

 

Whatever shall I do?

 

Thanks,

JSM

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HP
stix4
Posts: 1,240
Registered: ‎04-25-2011
Message 2 of 5 (414 Views)

Re: how can i scan using hp g85 on mac os-x 10.5.8 leopard?

Hello,

Thanks for the post.  On this one, I did find some information regarding Adobe (link beow) that may assist with this issue.  I've also included some great "general information" regarding scanning/PDF's in the link below that. Good Luck!

 

http://kb2.adobe.com/cps/836/cpsid_83686.html     (thanks Adobe!)

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00298886&cc=us&dlc=en&lc=en&product=58305&tmp_t...

 

 

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Honor Student
Mayngram
Posts: 3
Registered: ‎03-08-2012
Message 3 of 5 (400 Views)

Re: how can i scan using hp g85 on mac os-x 10.5.8 leopard?

Thanks....those don't seem to address the problem, but I appreciate your effort!
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HP
stix4
Posts: 1,240
Registered: ‎04-25-2011
Message 4 of 5 (386 Views)

Re: how can i scan using hp g85 on mac os-x 10.5.8 leopard?

Hello,

On this one, have you posted this question on the APPLE site?  It appears the printer is responding as it should, but the MAC doesn't know how to address it.  It may also be a matter of downloading/updating the Adobe app.  I've included a link below..........Good Luck!

 

http://get.adobe.com/reader/

 

http://www.adobe.com/downloads/

 

 

I work for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

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Honor Student
Mayngram
Posts: 3
Registered: ‎03-08-2012
Message 5 of 5 (383 Views)

Re: how can i scan using hp g85 on mac os-x 10.5.8 leopard?

I kept playing with it....now operating in Snow Leopard and with the above, it works.  In the process, I also discovered that once the scanner and computer could connect, even if Adobe could not be found, once I located where on my computer the files that I scanned were located, I could open them using Preview.

 

So, for the moment, all is well....

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