Question
how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8
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Teacher
Chrizzy2013
Posts: 141
Member Since: ‎09-11-2013
Message 41 of 57 (3,664 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

Hello murielshindler1,

 

Are you seeing an error on your screen? What version of Mac are you running? I will try to find some information to help you out.

Chrizzy
I work on behalf of HP


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Teacher
Chrizzy2013
Posts: 141
Member Since: ‎09-11-2013
Message 42 of 57 (3,640 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

[ Edited ]

.

Chrizzy
I work on behalf of HP


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Honor Student
Fisherwoman
Posts: 2
Member Since: ‎10-29-2013
Message 43 of 57 (3,622 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

I have a new HP8600 series printer with scan capacity.  But when I open HP utiity, I get an error message saying that I cannot activate the scanner.  Please help.

 

Anne Morgan

HP Support Agent
happytohelp01
Posts: 3,447
Member Since: ‎09-03-2013
Message 44 of 57 (3,607 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

Hi Fisherwoman,

 

I'm sorry to hear you are having problems scanning with your new Officejet 8600 and your Mac.

 

To better assist you can you please provide further information:

 

1)            What model of Officejet Pro 8600 do you have (Basic, Plus, or Premium)? If you know your model/product number that would provide the information.

2)            How is the printer connected (USB cable, wireless, or ethernet)?

3)            Are you still running Mac OS X 10.6.8 (as per thread title)?  I'm asking because Mac OS X 10.9 Mavericks has been recently introduced and is available for download free of charge.

4)            When you installed the printer driver and software did you install the full feature software?

 

How Do I Find My Model Number or Product Number?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07555&cc=us&dlc=en&lc=en

 

Regards,
Happytohelp01

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Student
vincenicholson
Posts: 1
Member Since: ‎11-04-2013
Message 45 of 57 (3,584 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

How do I scan to my mac from my hp 8600 pro plus

Honor Student
Fisherwoman
Posts: 2
Member Since: ‎10-29-2013
Message 46 of 57 (3,579 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

I have a newer printer/fax/scanner and everything works except the scanner. Please help ,
HP Support Agent
happytohelp01
Posts: 3,447
Member Since: ‎09-03-2013
Message 47 of 57 (3,554 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

Hi!

 

@vincenicholson

 

Welcome to the HP Support Forums.

 

I have included a document on how to scan from your Apple device.  I included the documents for the various versions of Mac in case you have a different Mac OS than Mac OS X v10.6 mentioned in the title thread.

 

How to Scan: Mac OS X v10.6

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03548824

 

How to Scan: Mac OS X v10.7

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03548786

 

How to Scan: Mac OS X v10.8

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03518299

 

How to Scan: Mac OS X v10.9

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506

 

@Fisherwoman

 

I'm sorry that you missed my response to your first post.  I have included a link my post.  I've asked several questions so I can better assist you to resolve your scanning issue.

 

HP Support Forums post by Happytohelp01 to Fisherwoman

http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning-EXPERTS-ONLINE/how-to-set-up-hp-officejet-pro...

 

Regards,
Happytohelp01

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Student
gdachno
Posts: 1
Member Since: ‎12-20-2013
Message 48 of 57 (3,451 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

I follow HP instructions to install scan option but there is no option to choose that says scan to computer. Anyone have guidance for me?

 

HP Support Agent
Sunshyn2005
Posts: 6,285
Member Since: ‎09-02-2013
Message 49 of 57 (3,391 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

Hi gdachno,

 

I can defiantly help you resolve the scan to computer issue you are experiencing. Please follow the instructions in the link below to correct the issue.

 

Scan to computer option missing. < Click here.

 

Please let me know if this resolves the issue, thanks.
 

_______________________________________________________________________________________________________

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Sunshyn2005


I work on behalf of HP
Tutor
Ladeebug
Posts: 3
Member Since: ‎12-29-2013
Message 50 of 57 (3,387 Views)

Re: how to set up hp officejet pro 8600 scan to computer mac os x 10.6.8

Thanks but there was additional steps that needed to be completed to get the scan enabled.

 

I ended up calling HP Support.  This is how they resolved the issue

 

1)  Downloaded the latest print driver from the the HP Website.  The softward disk did not have have the latest.

2)  Went to apple site and downloaded the the latest HPPrintDriver 2.16.1

3) Change to a static IP address.

4) Installed the HP driver (from HP)

5) Installed the HPPrintDriver (from apple)

6) Then enabled scan function under "Scan to Computer" from the HP Utility window.

 

 

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