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01-11-2012 11:30 AM - edited 01-11-2012 11:53 AM
I have a photosmart C309a, and a Mac computer. I have a OS x 10.5.8 When i try to print something from my email, i cant get the printer to work.
I do not get any error messages. The printer will start to print but only prints 4 words at the top of the page. Those words are From:, Subject:, Date: and Tme:. The rest of the page is blank. The box under the orientation area says:Mail.
I can get it to print only if there is an enclosure that i can open up like a coupon. & then the box under the orientation area says Safari.
I have tried to print the printer status reports, but all i get are boxes with no words in them. The colors print well.
All i get are colored lines & boxes.
Solved! Go to Solution.
01-11-2012 01:59 PM
Let's reset the printing system:
- Go to System Preferences > Print & Fax
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
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