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ckthequeen
Posts: 1
Member Since: ‎04-06-2014
Message 1 of 2 (394 Views)

i have an hp 6520 connected to my macbook pro and it won't print a document

I need help printing a document on my new hp6520. My laptop is a Macbook pro. Anybody know what I'm doing wrong or can help me? It will print off the internet.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 2 (371 Views)

Re: i have an hp 6520 connected to my macbook pro and it won't print a document

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

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