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i have just installed an hp officejet 6700 and using a imac and wireless network to print. (547 Views)
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Honor Student
MAcambridgehank
Posts: 8
Registered: ‎07-24-2012
Message 1 of 17 (547 Views)

i have just installed an hp officejet 6700 and using a imac and wireless network to print.

i get a yellow triangle next to the printer icon on the mac while the document is printing.  Not sure what this means?

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PrintDoc
Posts: 18,970
Registered: ‎08-19-2009
Message 2 of 17 (539 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

What version of OS X?  What router?

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Honor Student
MAcambridgehank
Posts: 8
Registered: ‎07-24-2012
Message 3 of 17 (531 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

version 10.7.4  and I am using an Apple Time Capsule.

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PrintDoc
Posts: 18,970
Registered: ‎08-19-2009
Message 4 of 17 (526 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

OK, great, thanks.  I assume that the printer is connected wirelessly, not to the USB port of the Airport?

 

Print a Wireless Network Test from the Wireless menu on the front of the printer.  Does the printer indicate it is connected wirelessly?

 

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Honor Student
MAcambridgehank
Posts: 8
Registered: ‎07-24-2012
Message 5 of 17 (514 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

Yes, the Test Results show the printer is on my network.

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PrintDoc
Posts: 18,970
Registered: ‎08-19-2009
Message 6 of 17 (485 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

OK, great...and there is no USB cable connected to the Airport, right?

 

Download and install this: http://support.apple.com/kb/DL907

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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I am employed by HP
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Honor Student
MAcambridgehank
Posts: 8
Registered: ‎07-24-2012
Message 7 of 17 (475 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

The yellow triangle still appeared when I printed a page after installing the update.

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PrintDoc
Posts: 18,970
Registered: ‎08-19-2009
Message 8 of 17 (474 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

OK, click on the triangle - it is probably a low ink warning.

 

Alternatively, go to Apple menu > System Preferences > Print & Scan. click the printer and choose Options and Supplies.

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Honor Student
MAcambridgehank
Posts: 8
Registered: ‎07-24-2012
Message 9 of 17 (452 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

All cartridges are full and triangle is still there.

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PrintDoc
Posts: 18,970
Registered: ‎08-19-2009
Message 10 of 17 (447 Views)

Re: i have just installed an hp officejet 6700 and using a imac and wireless network to print.

Go to Apple menu > System Preferences > Print & Scan.  Double click the printer.  On the resulting window, is there an error indicated?

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