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hal_537
Posts: 7
Member Since: ‎11-26-2011
Message 1 of 11 (930 Views)
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iMac will not print to Deskjet 3050A

Hi

 

I'm running an early 2008 iMac with the os updated to OS X 10.7.2.  incl. all updates.  Just bought a Deskjet 3050A and downloaded the appropriate HP istall software from the HP site.  

 

Went through the install procedure except when it came to the question "install Print Qeue" it didn't come up with the printer identificator no.  so I couldn't continue.  The diagnostics printout says no problems found congratulations on the successful setup etc.  However, although the printer appears connected it will not print.  What can I do?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 11 (875 Views)

Re: iMac will not print to Deskjet 3050A

Let's reset the printing system:

- Go to System Preferences > Print & Fax
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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Top Student
hal_537
Posts: 7
Member Since: ‎11-26-2011
Message 3 of 11 (862 Views)

Re: iMac will not print to Deskjet 3050A

Many thanks for responding.

 

I reset the system as suggested, but when the Add Printer window comes up no printer shows up.  

 

Completely foxed as to how to proceed.

 

Appreciate any help

 

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 11 (854 Views)

Re: iMac will not print to Deskjet 3050A

Are you sure the printer is connected?  Print a Wireless Test from the printer to be sure it is connected to your network.

 

What router are you using?  Are you using any antivirus software on your Mac?

 

 

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

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Top Student
hal_537
Posts: 7
Member Since: ‎11-26-2011
Message 5 of 11 (842 Views)

Re: iMac will not print to Deskjet 3050A

Hi

 

The printer seems connected.  The little blue wireless light is on constantly.  From the WIRELESS MENU and PRINT REPORTS I did WIRELESS TEST.  The report says no problems found and in summary says:

wireless on  -  pass

wireless working  -  pass

signal quality  -  excellent

 

also Current Configuration

network name  -  Khamis wireless

hardware addresss (mac)  -  3c:d9:2b:16:ba:26

ip address  -  10.80.80.104

configuration source -  DHCP

Communication mode  -  infrastructure

authentication type  -  WPA-PSK

Encryption  -  Automatic

 

I am using a new D-Link DAP-1360 wireless n open source access point.  

 

I do not have any anti-virus software installed.

 

Sure appreciate your help.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 11 (823 Views)

Re: iMac will not print to Deskjet 3050A

Everything looks OK, but it sure is a funny IP address structure.  Are you on a VPN, by chance?

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Top Student
hal_537
Posts: 7
Member Since: ‎11-26-2011
Message 7 of 11 (821 Views)

Re: iMac will not print to Deskjet 3050A

Sorry but I don't know what VPN is. The IP address is just copied from the print report, I'm not familiar with IP addresses. Anything else I can do?
Top Student
hal_537
Posts: 7
Member Since: ‎11-26-2011
Message 8 of 11 (815 Views)

Re: iMac will not print to Deskjet 3050A

I've just looked up VPN - virtual private network.

 

The answer is possibly.  I live in a remote country region and I receive my internet via a wifi transmitter situated in a belltower in the next village.  This is received by my receiver antenae and send down a wire to my router.  The wifi transmitter in the belltower is managed by a company and could constitute a VPN.  

 

If that is the case is there a work-around to allow me to print wirelessly?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 9 of 11 (809 Views)

Re: iMac will not print to Deskjet 3050A

Aha!  I also notice you use a D-Link range extender, so that indicates you do not have a router.  From your description of your Internet setup, the device issuing IP addresses (the DHCP server) is likely on a device outside your home.

 

If this is the case, this device is likey to not allow devices to "talk" to each other on its network.

 

If you replaced your range extender with a router and connected all of your own devices to that, the system should work just fine.  Thoughts?

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Top Student
hal_537
Posts: 7
Member Since: ‎11-26-2011
Message 10 of 11 (782 Views)

Re: iMac will not print to Deskjet 3050A

Hi Thanks for the problem solving. Next Monday I will try to replace my Range Extender with a Router and see if that works.  Either way I will let you know.

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