mac book pro won't print from photo tray on photosmart 7510 all in one after upgrading to os x 10.8

[Thunsley1]

Using Apple Mac Book Pro with OSX 10.8 Mountain Lion.  Upgraded this week and downloaded new printer drivers from HP website.  Printer is HP PHotosmart 7510 C311a all-in-one.  Printer worked fine with OSX 10.7, but when I upgraded OS and downloaded new HP printer driver, printer will not use use photo tray no matter what I do.  I have correctly loaded the paper, indicated the correct tray and paper type (HP Premium Photo Paper), left the main tray empty and it just won't pick up the photo tray paper.  Works fine with Windows 7 computer on the same network.

Is this a driver issue??

[ShlomiL]

Hi,

Please check for any HP driver update by clicking the Apple icon and Then Software Update.

Additionally review the following steps and let me know if that may help:

1. First make sure the Main tray is empty and only the Phototray contain a media.
2. change the paper size setting in the Page Setup window:
   On the File menu, select Page Setup. The Page Setup window appears.
3. Click the blue arrows next to Paper Size, select 4 x 6, and then click OK to accept the setting and close the window.
4. Now, change the paper size and tray settings in the Print window:
   On the File menu, select Print. The Print window appears.
   NOTE: The Print window might be minimized. Click Show Details to see all available settings.
5. In the expanded Print window, click the down arrow next to the name of the program to see the available panels.
6. Click Paper Type/Quality. The Paper Type/Quality panel appears in the Print window.
7. Select the Paper tab to change the paper type, the print quality, the color type, and the paper source for the print job.
8. Click the blue arrows next to the Paper Type menu, and then select 4 x 6 Photo Paper from the drop-down menu.
9. If you want to change the print quality for the photo, use the Quality tab to select the appropriate quality.
10. Click the blue arrow next to Paper Source, and then select the appropriate paper tray.

Make sure to save the settings by clicking Preset > Save current settings as a Preset and try prinitng.

Regards,

Shlomi

[Thunsley1]

Did a live chat and it turns out I needed to reinstall the 10.8 driver. Apparently the first installation did not take correctly for some reason Problem solved. Thanks

[Khazaril]

I was having exactly the same issues and it took me a lot of messing around till I finally found the solution.

The installation is the problem. When you add the printer you are only adding the AirPrint version. If you stop there you will not get it to work well with your desktop.

AirPrint is for printing from iPhones etc.

You have to add another version of the printer, the full one!! Make this "full version" default and you will see a completely different set of print options.

Oh, HP, I lost a lot of ink and paper solving this, as it's christmas could you send me some more please