macbook pro print jobs don't prin to hp photosmart 2710

[Sue-Vincent45]

Printer was fine, but now the print jobs sit in a queue, each marked 'Error'. Can' understand it - if I disconnect USB cable, printer shows 'not ready' and when I reconnect, printer shows 'Ready' but it doesn't print!! Have deleted it and re-installed - /WHAT AM I DOING WRONG???

[PrintDoc]

What version of OS X?  If 10.5 or newer reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

[Sue-Vincent45]

Hi, I'm using OS X 10.6.8

[Sue-Vincent45]

I saw this solution before I posted my message - but it has not fixed the problem.

[PrintDoc · Accepted solution]

Let's uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Download and install this: support.apple.com/kb/DL907

Now reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

[Sue-Vincent45]

Brilliant!! Thanks v much!