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James64
Posts: 5
Member Since: ‎06-21-2012
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my Photosmart prem c310 won't print

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Hi, please can you help my Photosmart Prem 310 currently won't print, it's a wireless connection & the set up & configuration page shows all is good on my Mac & likewise on the HP set up.

I have a MAC Computer (Mac OS X Lion 10.7.4 (11E53)

 

 

I have tried deleting the printer & setting up from scratch but that doesn't seem to work either

 

It has worked in the past but has never been100%, I used to keep holding the job then retrying & eventually it would work, but now nothing it's driving me mad please help.

 

The error messages I keep getting are as follows;

1. The printer may not exist or is unavailable at this time. 

2. The printer is not responding.

Kind Regards

James

 

[serial number removed for privacy]

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 10 (1,954 Views)

Re: my Photosmart prem c310 won't print

Do you have any HP software in your Applications folder?  If so, do you know for sure that it was meant for 10.7?

 

In the mean time, download and install this: http://support.apple.com/kb/DL907

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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James64
Posts: 5
Member Since: ‎06-21-2012
Message 3 of 10 (1,921 Views)

Re: my Photosmart prem c310 won't print

Hi thanks but unfortunately the tips have not a difference , still getting the same error message. This is so frustrating, I don't know what to do.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 10 (1,915 Views)

Re: my Photosmart prem c310 won't print

What router are you using?  Have you resarted it?

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James64
Posts: 5
Member Since: ‎06-21-2012
Message 5 of 10 (1,892 Views)

Re: my Photosmart prem c310 won't print

I use a Belkin Router,  in what order would I now need to action the points you have suggested ?

 

Thx

 

James

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 10 (1,883 Views)

Re: my Photosmart prem c310 won't print

Restart the router by pulling its power cord momentarily.

Next, turn the printer off then back on again.

Try it agan.

 

If that does not work, make sure your Belkin router has the latest firmware.

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
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James64
Posts: 5
Member Since: ‎06-21-2012
Message 7 of 10 (1,853 Views)

Re: my Photosmart prem c310 won't print

Hi, I have spoken to Belkin & we have changed a couple of the settings on the Firewall & hopefully it now seems to be working fine.

 

Many Thanks for your help.

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trish01
Posts: 5
Member Since: ‎04-09-2014
Message 8 of 10 (567 Views)

Re: my Photosmart prem c310 won't print

I wanted to join the hp support but I don't want to buy it for a year. My printer won't connect to my computer is so slow.

 

Top Student
trish01
Posts: 5
Member Since: ‎04-09-2014
Message 9 of 10 (566 Views)

Re: my Photosmart prem c310 won't print

Okay I will try that.

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sophrosune
Posts: 1
Member Since: ‎08-30-2014
Message 10 of 10 (231 Views)

Re: my Photosmart prem c310 won't print

This was really helpful, thanks so much. --Jay Gupta

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