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Hi Gtwngup I hope to you are doing well and sorry to learn that you are having this issue.
Welcome to the forum;
There are several factors that may be creating this issue most are cover in the follwing article please follow this article to troubleshoot Click here.
Hope this helps;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! 
I hope you are doing well
Just checking if you solve your issue or you still experiencing the issue,
Just let me know and if you are I will do everything I can to help you.
Regards;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!
