my c4480 prints fine, won't initialize scanner - says it can't find it. Mac Snow leopard

[drterrie]

I have a mac

C4480 all-in-one (came with computer)

prints fine

says can't find scanner

I have done all six fixes on this website. 

Still same problem.

Augh!

[PrintDoc]

You said you did all six fixes, but did not say what they were (there are probably more than six out there).  Did you check that you have the proper HP software for Snow Leopard?  If it was not, did you remove it with the scrubber method?

[drterrie]

thanks for your reply!  I did the six fixes listed on this website in the questions section.  I guess others may have had this problem as well.  they list si things to try, and I did those.  I reloaded the software after I installed the snow leopard and it ran without incident and said that the printer is fine.  And it does print.  Just won't scan.  Any ideas what could be causing this?

[PrintDoc]

Did you use the HP Scan app?

Does the scanner work?  Can you make a copy from the front of the printer?

[drterrie]

yes, I can make copies, just using the printer.  I can print from the computer.  I click on the HP Scan Pro, the 'application' or program comes up.  the scanner actually makes noise, then an error message comes up that says we can not detect the scanner or some version of that.

Thank you for helping me figure this out.

[PrintDoc]

Let's uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall <<<< Scrubber Option
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now, run a Software Update.

Finally, download and install the "Full Featured" Driver and Software from the "Support & Drivers" link at the top of this page.

If this does not work, I have more ideas.

[Fofie]

Hello,

Did you ever get a solution to the scanner initializing?

[Ringrover]

how do you fix? i have the same problem and i want the features back that i bought the scanner for to use for school.