my hp printer doesn't work with my Mac, but our hp computer does. why?cc=US (2266 Views)
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papatj
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Member Since: ‎10-02-2011
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my hp printer doesn't work with my Mac, but our hp computer does. why?cc=US

my printer doesn't work with my Mac, but our hp computer does

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PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 2 of 5 (2,235 Views)

Re: my hp printer doesn't work with my Mac, but our hp computer does. why?cc=US

What?

 

What printer?  How is it connected?  If network, what router?  What version of OS X?   From where did you get the hp software for your printer?

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I am employed by HP
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papatj
Posts: 3
Member Since: ‎10-02-2011
Message 3 of 5 (2,228 Views)

Re: my hp printer doesn't work with my Mac, but our hp computer does. why?cc=US

hp deskjet 3050 J610. wireless. Mac OS X Snow Leopard. Came with printer. Thank you

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PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 4 of 5 (2,209 Views)

Re: my hp printer doesn't work with my Mac, but our hp computer does. why?cc=US

Let's reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
papatj
Posts: 3
Member Since: ‎10-02-2011
Message 5 of 5 (2,202 Views)

Re: my hp printer doesn't work with my Mac, but our hp computer does. why?cc=US

Thank you very much for your help.:smileywink:

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