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officejet 8500, cannot set up at end of install,
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04-12-2012 03:20 PM
Downloaded software, installed as instructed. It asks me to "Set-up", when I try it flips back to "find your device" and does not show my "device". I cannot use the printer or any of the other functions.
Before I downloaded the driver, I was able to at least use the wireless printing function with a generic driver.
Help.
Re: officejet 8500, cannot set up at end of install,
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04-13-2012 04:17 PM
What version of OS X? Is the software you are installing meant for that version of OS X? What router?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: officejet 8500, cannot set up at end of install,
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04-14-2012 08:27 AM
MacBook Pro, Mac OS X10.7.3
Officejet 8500a plus
I have downloaded the software for my printer. It appears to go through all steps until the "set-up". When I click OK (or next) the screen reverts back to asking to select my hardware. There is no list. I do have the USB plugged in. I cannot get any farther than this screen.
I can print, but that is all. I don't know if the printing is using the HP software just installed or the generic software the Mac found for me. There is an HP icon on my desktop now.
When I try to scan I learn that no scanner is installed. I am able to use the scanner with my Dell laptop and it works with other laptops. But, I would really like to scan into the new computer!
Re: officejet 8500, cannot set up at end of install,
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04-15-2012 08:59 PM
First, download and install this: support.apple.com/kb/DL907
Restart your Mac
Let's repair disk permissions:
1. Open Finder and go to Applications > Utilities > Disk Utility. Open it.
2. Click your "Macintosh HD" on the left side, then click "Repair Disk Permissions" along the bottom.
When it has finished, try the install again.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
