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Re: os x lion 10.7 printer problem (18203 Views)
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Student
Tominvista
Posts: 1
Registered: ‎07-22-2011
Message 1 of 50 (18,254 Views)
Accepted Solution

os x lion 10.7 printer problem

Got a new Photosmart e-all-in-one C310 from Costco and when I inserted the HP driver CD into the Mac, running 10.7/lion, I got an error message that the operating system is not compatible - - must be 10.6 or below.

Instructions with the HP printer state NOT to attach the USB cable until told to do so. For now, I don't care about wireless. I just want to be able to print.
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Provost
PrintDoc
Posts: 18,866
Registered: ‎08-19-2009
Message 2 of 50 (18,217 Views)

Re: os x lion 10.7 printer problem

[ Edited ]

Get the latest software for your printer from the "Support & Drivers" link at the top of this page.

 

Sorry, drivers and software is not available through this link, yet.   Use Software Update (using your Apple menu).

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
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Teacher
Vanricker
Posts: 204
Registered: ‎08-27-2009
Message 3 of 50 (18,203 Views)

Re: os x lion 10.7 printer problem

Hello,

 

yes, the current HP CD will not install onto LIon as the sw was designed for previous versions of OS X.   However, the C310 is supported with Lion.  

 

for now,  see if you can setup the printer and configure to the network using the printers front panel.  Then, once printer is available to the Mac  (USB or network), you can "Add Printer" from System Preferences / Print & Scan, and the Mac will download the C310 software using Apple Software Updates.

 

 

If this reply helped you, please say thanks by clicking the blue Kudos star.

I am an HP employee
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Honor Student
MercuryProject
Posts: 2
Registered: ‎07-12-2011
Message 4 of 50 (17,941 Views)

Re: os x lion 10.7 printer problem

You can add the printer but it says:

 

Looking for printer.

 

The printer is not connected.

 

Please help fix this issue!!

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Student
maggie067
Posts: 1
Registered: ‎07-24-2011
Message 5 of 50 (17,912 Views)

Re: os x lion 10.7 printer problem

I wanted to say big  thank you very much - my printer is now up and running

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Top Student
doubleodd
Posts: 13
Registered: ‎11-26-2009
Message 6 of 50 (17,422 Views)

Re: os x lion 10.7 printer problem

I've been having problems printing ever since installing Lion. I uninstalled the driver for my Officejet 6500A Plus, which had been working fine connected wirelessly to my airport using Snow Leopard.  Now when I down;oad the driver and try to launch it says that it's not compatible with 10.7.

 

Arrrrgh!

 

So now my printer sits there and there is no driver to make it work. Any thoughts?

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Regents Professor
ShlomiL
Posts: 6,932
Registered: ‎01-03-2011
Message 7 of 50 (17,408 Views)

Re: os x lion 10.7 printer problem

In order to install the printer, simply connect it to your mac (Or to the same network as your mac) Without installing any Software.

 

Enter System Preferences > Scan & Print.

Click the Plus sign and select your printer.

Reboot your Mac and then check for any available HP update

(Apple Menu > Software Update)

A full feature software for lion is still in progress and should be available soon.

 

Please let me know if it was helpful for you.

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
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Student
tomcrofford
Posts: 1
Registered: ‎07-28-2011
Message 8 of 50 (17,336 Views)

Re: os x lion 10.7 printer problem

I cannot print to the fax on my HP Officejet 6500.  This worked well in SL.  I can do normal printing and scanning without error.

 

I see that the software is supposed to be in the Apple Update site.  My computer says it is up to date.

 

Does anyone have input on this problem?

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Honor Student
TheraB
Posts: 2
Registered: ‎07-30-2011
Message 9 of 50 (17,065 Views)

Re: os x lion 10.7 printer problem

I decided to install 10.7 to clean up some of the slow or quirky email things. Well, never purchase something in the first 30 days of release. I can not print to my Konica Minolta BuzHub C353,  This is the lifeblood of my office and business.

 

Now, NOTHING. I have spent time on-line. Time with Konica, times several live conversations with Apple. I even went to hard IP input, still nothing. It will not recognize the printer, does not see any of my 6 printers on my network. Yes, I have HPs, and Phasers, and the C353 too.

 

HELP! 

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Student
sevzapkino
Posts: 1
Registered: ‎07-31-2011
Message 10 of 50 (17,017 Views)

Re: os x lion 10.7 printer problem

Hi. I have a HP 5550, having a problem printing since updating to 10.7.

However, not sure if its a problem with the OS. 

The orange light on the front of the printer is flashing, which I usually ignore until the ink completely runs out.

But now, the printer is connected but message on the printer cntrol panel says 'printing page'

But, doesn't get above 12% then... nothing!

Any ideas?

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