os x lion 10.7 printer problem

[PrintDoc]

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall <<<< Scrubber Option
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

[TheraB]

Well Professor,

I tried the uninstall HP within the Application folder. It will NOT open because, "it is a PowerPC software, which is NOT supported by 10.7"

Hello, what in the world are we to do?

[PrintDoc]

Oh, the uninstaller is PowerPC.  Ugg.

Drag the Hewlett Packard folder to the trash.

Open a Finder window.  Choose the Go command on the menu bar and hold the Option key.  Choose the Library on the resulting pulldown.

Go to Library > Printers folder and delete folders and files associated with that printer.  Don't empty the trash yet in case we have to undo this mess.

Now, let's reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

[trinityt]

I have the Officejet Pro 8500 APlus printer (which is pretty fabulous printer) and I have Lion 10.7 on a MacBook Pro from mid 2009.

My apple menu does nothing for me as far as updating my OJ 8500. However, the touchscreen on the printer itself told me there is an update available. So I clicked on that and my printer/copier is working!

HowEver, when I try to scan a document to my computer it says there is no computer detected. I can, however scan it to email and then copy to a pages document and then print it.

But I wonder why it won't see the computer when the computer sees the printer??

[PrintDoc]

I am not sure, but you are not alone in not being able to scan TO a Mac.  Most Mac users have to start scans at the Mac.

[Dylbert555]

I'm trying to set up my Officejet 4500 Wireless and when I plug in the USB or try to connect through the "Print & Fax" menu in System Preferences, Apple Update tries to find the printer software, but then gives me a message that the software is unavailable. I tried to install the updated drivers from the HP website, but it won't work. Help!!!

[Dylbert555]

I don't know what I did, but through the USB connection, I got it to print. Now to get it to print wirelessly. It won't recognize my printer on my computer - do i need to get it set up to print wirelessly?

[PrintDoc]

Run the Wireless Setup WIzard on the front of the 4500 (Setup > Network menu).  Then add the printer in System Prefs.

[Dylbert555]

I ran the wireless setup on the printer itself and it connected to the network just fine, but when I try to add it in system prefs, nothing comes up when I click on the + icon.

[PrintDoc]

Let's reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.