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Honor Student
040400
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Member Since: ‎10-04-2011
Message 1 of 16 (11,873 Views)
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paper jam problem officejet 4500 wireless

any ideas on fixing a paper jam that jams on right front ,  did the trouble shoot sequence. Thanks

Provost
PrintDoc
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Member Since: ‎08-19-2009
Message 2 of 16 (11,837 Views)

Re: paper jam problem officejet 4500 wireless

Yup.  Remove the output tray, open the lid as if to change ink, get a flashlight and look in there for any pieces of paper, broken parts, pieces of label, etc.

 

Now remove the rear door and do the same.

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Honor Student
040400
Posts: 3
Member Since: ‎10-04-2011
Message 3 of 16 (11,835 Views)

Re: paper jam problem officejet 4500 wireless

It actually appears the paper is not feeding from the bottom right side roller causing the paper to feed in crooked from the start

Provost
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Message 4 of 16 (11,833 Views)

Re: paper jam problem officejet 4500 wireless

OK, take a cloth with rubbing alcohol and clean the roller from the front and/or the back.

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Honor Student
040400
Posts: 3
Member Since: ‎10-04-2011
Message 5 of 16 (11,831 Views)

Re: paper jam problem officejet 4500 wireless

disregard the front roller issue. there was wire/ piece protruding down from the plate above the front top right  output roller.

I was able to get a long knife bewteen the plate and roller and move "it" up out of the way. Printed a normal self test report.

 

Do you know what that was and will it likely happen again?

 

 

Thanks for the help.

Provost
PrintDoc
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Member Since: ‎08-19-2009
Message 6 of 16 (11,821 Views)

Re: paper jam problem officejet 4500 wireless

This was likely an axle of a "star wheel"  These are thin metal wheels that actually touch the output paper to push it against the output roller.  It may have come loose when agressively removing a previous paper jam.:smileyhappy:

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Honor Student
elsaq
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Member Since: ‎08-27-2012
Message 7 of 16 (9,817 Views)

Re: paper jam problem officejet 4500 wireless

how to fix paper jam

Honor Student
elsaq
Posts: 2
Member Since: ‎08-27-2012
Message 8 of 16 (9,816 Views)

Re: paper jam problem officejet 4500 wireless

thanks!
Top Student
morrisfamily
Posts: 5
Member Since: ‎02-27-2013
Message 9 of 16 (6,935 Views)

Re: paper jam problem officejet 4500 wireless

I have the same problem.  I tried all of the advice on this post, but something is still wrong.  I can print, but many times, the roller leaves a mark on my paper and more than one sheet print jobs normally get stuck.  I cannot see anything wrong with the output roller, but then again, I'm not a tech.

Provost
PrintDoc
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Member Since: ‎08-19-2009
Message 10 of 16 (6,929 Views)

Re: paper jam problem officejet 4500 wireless

Check each starwheel on the output roller, especially the one that is lined up with the marks on the paper.

 

Also, try a heavier paper.

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