paper jam problem officejet 4500 wireless

[040400]

any ideas on fixing a paper jam that jams on right front ,  did the trouble shoot sequence. Thanks

[PrintDoc]

Yup.  Remove the output tray, open the lid as if to change ink, get a flashlight and look in there for any pieces of paper, broken parts, pieces of label, etc.

Now remove the rear door and do the same.

[040400]

It actually appears the paper is not feeding from the bottom right side roller causing the paper to feed in crooked from the start

[PrintDoc]

OK, take a cloth with rubbing alcohol and clean the roller from the front and/or the back.

[040400]

disregard the front roller issue. there was wire/ piece protruding down from the plate above the front top right  output roller.

I was able to get a long knife bewteen the plate and roller and move "it" up out of the way. Printed a normal self test report.

Do you know what that was and will it likely happen again?

Thanks for the help.

[PrintDoc · Accepted solution]

This was likely an axle of a "star wheel"  These are thin metal wheels that actually touch the output paper to push it against the output roller.  It may have come loose when agressively removing a previous paper jam.

[elsaq]

how to fix paper jam

[elsaq]

thanks!

[morrisfamily]

I have the same problem.  I tried all of the advice on this post, but something is still wrong.  I can print, but many times, the roller leaves a mark on my paper and more than one sheet print jobs normally get stuck.  I cannot see anything wrong with the output roller, but then again, I'm not a tech.

[PrintDoc]

Check each starwheel on the output roller, especially the one that is lined up with the marks on the paper.

Also, try a heavier paper.