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12-09-2009 09:24 AM - edited 12-09-2009 09:26 AM
Lost my harddrive last week and had to reload some software. My Photosmart is printing through the Mac drivers, and also faxing but the scanning function isn't working. I figured it was becuase I hadn't reloaded the drivers. So I reloaded, but it won't install. Keeps telling me it doesn't recognize the device. I don't understand, since the device is connect at USB port and is printing and faxing with no problem. I'm out of warrantee and trying ot avoid paying $60 for phone support. Can anyone help? thanks, JD in California -- firstname.lastname@example.org
12-09-2009 11:21 AM
What version of OS X? How are you trying to scan?
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