HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

problem printing for desktop mac OS 10.5.8 to Officejet 8500A (431 Views)
Reply
Reply
Topic Options
samebrightstar Student
Student
samebrightstar
Posts: 1
Registered: ‎03-09-2012
Message 1 of 2 (431 Views)
Report Inappropriate Content

problem printing for desktop mac OS 10.5.8 to Officejet 8500A

‎03-09-2012 11:34 AM

I have my Officejet 8500A connected to my Mac OS 10.5.8 G4 by usb cable. When I try to print, the name will come up on the printing status, but the printer will say (Printer busy (status: 0xe00002e9). In order to get it to print, I have to turn off my 8500A printer and restart, sometimes several times.

 

I also have a MacBook Pro OS 10.6.8 that i also have to restart the printer when printing wireless. Could this be a compatibility issue with Mac's? My kids have no issues printing wireless from their PC's

0
Reply
0
Please use plain text.
 
HP
HP
stix4
Posts: 1,247
Registered: ‎04-25-2011
Message 2 of 2 (393 Views)
Report Inappropriate Content

Re: problem printing for desktop mac OS 10.5.8 to Officejet 8500A

‎03-13-2012 01:05 PM

Hello,

Thanks for the post.  Actucally, we may have a simple issue here.  Have you replaced the cartridges lately?  I've included a link below with some excenllent information regarding this error message.   Good Luck!

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&tmp_task=solveCategory&cc=us&dlc=en&la...

 

 

I work for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Reply
Please use plain text.