psc1317 scanner problem

[katura]

I have a mac os x 10.5  the hp psc1317 will print but there is a problem with the scanner which will not open. Help, please!

[Daniel_L]

Hello! Could you please provide more information regarding the issue, such as what you mean by the scanner not opening? Are you receiving any sort of error message?

[katura]

Thanks for you post. In answer to your question: no, I click on the icon but nothing happens.

[Daniel_L]

What application are you using to scan? Are you using included HP software or the scanning application built within your operating system?

Do you know if the job appears in any sort of queue or has any communication with the printer?

Here's an article pertaining to this issue within OSX 10.4 so it may or may not apply:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01396146&tmp_task=solveCategory&cc=us&dlc=en&la...

Hope this helps!

[katura]

my mac x 0s 10.58 is connected to the hp 1317 all-in-one printer with USB the printer is recognised in the queue and I have no problem with printing. The scanner Icon is the Finder and the dock but won't repond when I click on it.

[Daniel_L]

I see. I would recommend following the above article in full then. Please go step by step and make sure not to skip any steps unless they do not apply to your scenario.

[katura]

Thank you for your help. Unfortunately the scanner is still not working even though I followed all instructions very carefully. I keep being told that the scanner is not available for the 1317 series and I find this odd since the scanner was working three months ago. I don't know where to go from here!

[Daniel_L]

Try unplugging the power cord from the back of the printer and waiting 30 seconds. Reconnect the power cord and after turning the product on hold the CANCEL button. While holding the cancel button press the start copy-color button. This will print a self-test page to provide you with information regarding your printer and for a diagnostic scan to occur.

Ensure that you have the HP full featured software installed. If this is installed, open the program and try to scan a test page.

[katura]

I've tried all the above but still unable to scan.

[stix4]

Hello,

Thanks for the post.  I've read through all of the recommended t-shooting provided and since we still cannot scan (but had been able to before), I might suggest uninstalling the software, resetting the print system and then downloading and reinstalling.  I've included a couple of links below that may assist with this.  Good Luck!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00270665&tmp_task=useCategory&cc=us&dlc=en&lang...

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02282571&tmp_task=useCategory&cc=us&dlc=en&lang...