This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: scandocuments come out only in black/white, (45 Views)
Reply
Student
Somsen
Posts: 2
Registered: ‎07-25-2012
Message 1 of 3 (46 Views)

scandocuments come out only in black/white,

I have a Photosmart 6510; my scandocuments come out  black/white, not in colour. What to do?

Please use plain text.
Regents Professor
ShlomiL
Posts: 6,951
Registered: ‎01-03-2011
Message 2 of 3 (45 Views)

Re: scandocuments come out only in black/white,

Hi,
The default scan workflow configured to scan documents as Black and White. Make sure to change the scan settings to scan documents with color:

If you use Mac OS X 10.7 (Lion), make sure to install the Critical Update below, otherwise skip to the next step:
http://ftp.hp.com/pub/softlib/software12/COL41827/mp-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg

Now change the settings as following:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the Scan Tasks tab.
4. Select the affected shortcut and click on Edit... (or just double-click the shortcut).
5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode
7. Now select the Color option and then click on OK to save the changes. The next scanned document using this workflow will appear in color.

Regards,
Shlomi

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Please use plain text.
Student
Somsen
Posts: 2
Registered: ‎07-25-2012
Message 3 of 3 (41 Views)

Re: scandocuments come out only in black/white,

Thank you. Actually I found a way that it worked before using your solution :-)

Please use plain text.