HP Support Forums
Join in the conversation.
08-04-2012 02:50 AM
I have a HP laserjet M1120 MFP and two installations of OSX mountain lion.
The first one is an upgrade from OSX lion where I had installed the printer and the HP software bundle.
After the upgrade everything just works fine, printing and scanning via HP software utility.
But with the other installation, a clean install of OSX mountain lion I can't install the HP software bundle anymore, i.e.
the utilities are installed but HP setup assistent gives an error: you must have administrative privileges to configure the device.
I have read that Apple has changed behavior for programs at this point, so I don't know how to fix this problem.
08-06-2012 05:26 PM
I am having the same problem. I have the M1217 HP printer. Still won't let me download the software, saying I don't have administrative privileges. I've restart, reinstalling the program using the HP 1100 series, etc. Same error message
08-13-2012 09:36 AM
I am running an HP 6510. Found that "HP SCAN" can't find a new device(switched actual printers). I did find that going to System Preferences ---> Print and Scan. You should find your printer of the left side, make sure it is selected. The use "SCAN" at the top of the page. It is nuts and bolts but it works until they can get HP Scan fixed
08-13-2012 09:57 AM
When you select "system Preferences" ---> "Print and Scan", on the left side under the title "Printers" is a list of printers that your computer knows about. If there are not printers then perform the install of the software that came with your printer. If you install and have no errors, reboot the computer. If you still do not see any printers listed then contact HP support about printer software installation.
08-13-2012 02:28 PM
Thanks, but my printer is there. I have installed, reinstalled, uninstalled, etc. Also rebooted everything and tried everything imaginable. I can print, but I still can't scan. The new Lion software is not compatiable with the HP. Very frustrating.
08-13-2012 03:17 PM
No I do not work for HP. Go back to "System Preferences" ---> "Print and Scan".
on the left side of the window is a "Printers" list, your printer should be there make sure you have selected it. Next on the right side of the screen you will see two squares with "Print" in one and "Scan" in the other. Simply click on "Scan". Another screen should appear that allows you to scan a document in the scanner. There are places on that screen which will allow you to save the scan in a directory. If this does not work you need to find someone that can help.