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Honor Student
DiHW
Posts: 2
Member Since: ‎12-04-2011
Message 1 of 41 (6,799 Views)
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why does my computer say that the HP Envy 110 is not connected?

I am on a MacPro and the printer is connected wirelessly - it worked fine yesterday, but now won't print out anything.  I have followed all of the steps on the HP website but still no joy.  The printer itself is working and has printed a test page.  I am on Mac OS X 10.7.   Can anyone help please??

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 41 (6,757 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

What router?   Try restarting the router.

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Honor Student
DiHW
Posts: 2
Member Since: ‎12-04-2011
Message 3 of 41 (6,745 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

Thanks. It worked the following day anyway. It seems to be a bit 'hit & miss' whether it works from my MacPro but always seems to work from my PC. I will try restarting my router (BT Home Hub 3) next time it happens.
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mikegill
Posts: 1
Member Since: ‎03-04-2012
Message 4 of 41 (6,547 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

I have a new hp ENVY 110 and my laptop A Samsung RF711 tells me it cannot communicate with the printer.This has occurred suddenly after performing fine to date. Any step-by-step suggestions to help remedy this problem would be welcome. (Yes, you'll definitely score a kudos point!)

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 5 of 41 (6,544 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

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mamamojo
Posts: 17
Member Since: ‎03-14-2012
Message 6 of 41 (6,505 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

I've tried all of the suggestions both on the HP site and forums.

 

The link provided to run HPHndu.exe won't open. (Using 'Unarchiver' which is my defalut, so if there is a program that I can choose that will open it, please advise.)

 

The printer was connected fine for weeks. I have no idea why it suddenly won't function wirelessly. I even tried uninstalling and reinstalling. Nothing. If I use the USB it does, and I've tried other functions on the printer which work. 

 

Lion is my OS, but has been since before I got the printer and it worked before.

 

Very frustrated about now.

 

Help?

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 7 of 41 (6,496 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

The NDU is for Windows only, sorry.

 

Did you reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
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mamamojo
Posts: 17
Member Since: ‎03-14-2012
Message 8 of 41 (6,492 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

Ok, I did that. It looked as if all printers were cleared, but when I went to add the Envy 110, it said it existed already and did I want to continue. I said yes, it installed, and then 2 showed up in the window. 

 

So I went to the HP folder, uninstalled the printer, went back and did it again. The same thing happened, only this time when I said to continue, it said there were components missing and did I want to go to apple to download the software. I said yes. I downloaded. 

 

As soon as I disconnected the USB cord (and it would not find the printer without being plugged in) the printer could not be found again. 

 

Everything on the printer seems to be on and working, but when I try to print it says 'no connected'.

 

Reset the router again. Checked to see that it was connected to my wireless and not someone else's.

 

Nothing. 

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 9 of 41 (6,463 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

Run the Wireless Setup WIzard from the front of the printer in the Wireless Menu.  It should find your network and connect to it.

 

Next, uninstall all HP software using the Uninstaller in the Applications > HP folder.

 

Download and install this: support.apple.com/kb/DL907

 

Finally, Let's reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

 

If it does not find your printer, let me know what router you are using.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Tutor
mamamojo
Posts: 17
Member Since: ‎03-14-2012
Message 10 of 41 (6,448 Views)

Re: why does my computer say that the HP Envy 110 is not connected?

Nice effort, but sorry, nothing.

 

Couldn't find any HP folder in my applications. I searched Finder and found a gazillion HP files, found one HP folder (that didn't contain any uninstall option) but dragged it to my cleaner app to uninstall anyway. There were still a gazillion HP files in Finder, but I continued with your instructions.

 

The Wizard seemed to connect fine. I reset the printers, but when I went to 'add' the printer (after downloading from the link provided) it said it this printer already existed and did I want to continue. I said yes. But it still will only recognize the printer if it's plugged in. It doesn't even find it otherwise.

 

My router is a Cisco. 

 

Thanks for your time on this. Any other ideas? 

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