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04-18-2012 02:57 PM
Thanks for the post. WIth this one, ensure that you have removed all of the packaging from the color cartridge prior to installation. I've included a quick little video link below that may assist with this. The second link below has some great information on t-shooting a cartridge related issue. It may also just boil down to a faulty color cartridge. If that is the case, they are covered under warranty. Good Luck!
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