why won't my iPad print on AirPrint hp 7510 (8541 Views)
Reply
Top Student
dazmug
Posts: 8
Registered: ‎03-18-2012
Message 1 of 13 (8,541 Views)
Accepted Solution

why won't my iPad print on AirPrint hp 7510

I have just purchased a new HP 7510 all in one printer  which works fine with a windows pc but I cant see it when I try to print from Ipad or Iphone.

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 2 of 13 (8,512 Views)

Re: why won't my iPad print on AirPrint hp 7510

The printer must be connected directly to a wireless network, not to a computer with USB.

 

If it is connected wirelessly, make sure to enable Web Services on the front of the printer.

 

What router?

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
dazmug
Posts: 8
Registered: ‎03-18-2012
Message 3 of 13 (8,511 Views)

Re: why won't my iPad print on AirPrint hp 7510

Hi

 

I have Web services enabled. The printer is wirelessly coonected to a network. I can print with my Vista Laptop and windows xp desktop. The problem I have is with the Iphone and IPad which does not see the device.  I can email to the printer and it works fine.

 

Also the iMAC does not connect to the printer wirelessly. I have installed the software twice, and tried connecting via USB, but no luck. So it seems that the Apple devices are the problem. You may be right, it may be the router.

 

My router is Belkin N  type model F5D8636-4 v2.  

 

regards

 

Darren

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 4 of 13 (8,509 Views)

Re: why won't my iPad print on AirPrint hp 7510

Make sure the router has the latest firmware, Belkin has had some firmware issues with HP printers lately.

 

Restart the router by pulling its power plug momentarily then waiting for it to reboot.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
dazmug
Posts: 8
Registered: ‎03-18-2012
Message 5 of 13 (8,483 Views)

Re: why won't my iPad print on AirPrint hp 7510

Hi

 

The firmware on my router is already up to date....... Surely it must be an issue with the HP pprinter and Apple devices? The windows PCs (desktop/laptop) work, the apple ones (imac, iphone, ipad) dont work.

 

Regards

 

Darren

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 6 of 13 (8,481 Views)

Re: why won't my iPad print on AirPrint hp 7510

Let's set a static IP address and external DNS for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
dazmug
Posts: 8
Registered: ‎03-18-2012
Message 7 of 13 (8,357 Views)

Re: why won't my iPad print on AirPrint hp 7510

Ive tried everything to sort this out. Maybe it time to phone the support line?

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 8 of 13 (8,347 Views)

Re: why won't my iPad print on AirPrint hp 7510

Yup, maybe so, but I suspect it is your Belkin router.  You are not the first to have problems with a Belkin router.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
dazmug
Posts: 8
Registered: ‎03-18-2012
Message 9 of 13 (8,341 Views)

Re: why won't my iPad print on AirPrint hp 7510

your spot on.... I started using my old router D-link router and hey presto everything works fine

 

cheers

 

I will get on the phone to Belkin

Top Student
dazmug
Posts: 8
Registered: ‎03-18-2012
Message 10 of 13 (8,286 Views)

Re: why won't my iPad print on AirPrint hp 7510

My router manufacturers Belkin have asked me to ask HP for the inbound port of the printer??

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation