HP Expert Portal

A home for the most active contributors to the HP Support Forums

Meet the Experts
The HP Expert Program celebrates the technical wizards who share their knowledge to help people all over the planet get the most out of their HP products. This program is part of HP's commitment to recognize and empower those who enrich online communities. Here are the HP Experts in their own words.
All Experts
A-G Experts
H-P Experts
Q-Z Experts
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APG73
Stephen
Helping the community since 2009

I have been with HP for 15 years starting with the PhotoSmart Division way back when we made cameras and Photo printers. From there I joined the Desktop group and have been with them ever since. I bought my first computer back in 1981 and have build a few after that. I enjoy problem solving and understanding how things work. Currently I work on Consumer Desktops, Tablets, Monitors and Accessories.

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Andrew
Helping the community since 2011

I like helping people solve their print related problems using the knowledge I have gained during my time working in the inkjet supplies business with HP. Outside of work I enjoy spending time with my family, reading and walking.

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Quang
Helping the community since 2009

I used to write application software on Mainframe, After Y2K Project I moved to Mainframe hardware/system software area until now.

 

My second laptop was an HP nx8220. It had a problem reading higher capacity SD cards. I got help from an HP forum and I wanted to give back and so I joined this community in 2009.


I come to the HP Support Forums to learn and to help others get more from their investment in HP products.

 

I like to solve notebook problems. However, I find myself in the printer boards more and more.

 

I'm also an active member and moderator of a Vietnamese forum. I normally contribute to 2 sections: laptops and photography. Most likely I will be a retiree in 2016.

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David
Helping the community since 2009

After spending seven years in night school, I earned my Bachelor of Science in Computer Science degree. My industry experience was seven years in disk and mass storage engineering as a diagnostic engineer and thirty years in a large scale IT operation. I retired as the Chief Technical Officer.

 

I spent four years in the US Navy; two years as an electrician and two years as an electronic technician.

 

Sharing knowledge will benefit everyone.

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Bob
Helping the community since 2008

You will generally find me in the HP Printer Support Forums.

 

I started with computers in 1971 on a TTY dial-up to a HP 2000c. I built my first S-100 CP/M computer in 1977, At HP I developed integrated circuits used in the HP 700 workstations as well as the HP 800 and 900 series servers.

 

My current main areas of expertise are HP inkjet printers and print cartridges. In my past Iife I was a project manager at Hewlett Packard responsible for printer/cartridge system interaction for integrated printhead systems. I designed some of the technology that goes into inkjet printers and have five patents. I retired in October 2005 after 29+ years at HP.

 

I was a Microsoft MVP from 2003-2014.

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James
Helping the community since 2009

I started with Compaq/HP in July of 2000 working as a phone support technician and have been involved in support and quality since then. I have a patent for software, certified as MCSE back on Windows 2000, A+, N+, and a now outdated CNA.

 

I like to jump into the forums to share what knowledge I have. I am focused on notebooks and tablets. I also help out with BIOS issues. A resolution or thanks from a customer can make my day.

 

At HP, I work within the group that is very competitive with each other. We like to compare our resolution rates and kudos.

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Noel
Helping the community since 2013

I have been a tech Since 2005 and started my own business repairing and diagnosing PCs and laptops in 2007.

 

My hobbies are tech, football , reading and spending time with my ramily.

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Cheryl
Helping the community since 2008

As a computer hobbyist, I first came to HP forums around 2003 looking for some help.  My problems were soon solved and I looked around for ways to pay it forward.  That step led to one of the most rewarding - if at times, frustrating - hobbies to date.  I really enjoy troubleshooting and helping posters solve their own issues.  When I can't solve it alone, there are other members here who are happy to lend a hand.  I love being a part of this team and proud to be dubbed an "Expert" helper.

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Ciara
Helping the community since 2009

I've worked in HP for over 18 years in a variety of roles from Failure Analysis to Product Engineering to Customer Assurance. I'm interested in all topics related to Inkjet Supplies & printing.

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Chris
Helping the community since 2010

1970: programmer (assembler); (mainframe) OS support; printing ('train' impact printers).

 

Mid-1980s: ICL VME/B OS support.
Large (continuous stationery) laser printers and smaller (cut-sheet) devices; learned PCL4/PCL5.
Wrote VME diagnostic & utility tools (S3 language); some Unix SVR4 support.

 

Mid-1990s: software house (bespoke LaserJet software), on VME mainframe, then Windows.
Learnt PCL XL; wrote (C++) diagnostic & utility tools.

 

2009: retired; learnt C#; designed & released PCL Paraphernalia tools (to 'dump' knowledge, and keep the little grey cells going).

 

Enjoy (when arthritis allows) meeting old friends and colleagues from the past 50 years or so, for chats, music, and pie & pint.

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David
Helping the community since 2010

I’m currently self-employed and partner in a small business. My previous employment has included work for a couple of large chemical manufacturers and a short spell as a civil servant. I bought my first computer at college in 1983 and together with a group of friends, wrote a game in a mixture BASIC and Assembly Language which sold 3 copies!!

 

I’ve always enjoyed problem solving and HP has created a great forum environment for this.

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David
Helping the community since 2009

When I retired from the US Army in 1993 I joined a company I had been buying computer parts for making systems. In 1995 we decided to become HP Authorized. To become authorized in New Jersey we needed certification in a HP Large Format Printer. After certification on the Design Jet 430 I became certified in just about every Laser Jet Printer HP had at the time. I just enjoy repairing printers. I have enough computer and networking knowledge to be dangerous. I like helping others solve their problems and passing along solutions others have found.

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Mahadeva
Helping the community since 2010

Expertise is in Printers. My hobbies include playing chess, cricket and video games.

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Donal
Helping the community since 2013

I have Bachelor of Science degree in chemistry and have worked for HP since 2003. In that time, I've had a number of roles, including analytical scientist, manufacturing ink chemist and systems interaction engineer. I'm currently part of the EMEA instant ink team.

 

Ever since I got an Atari 2600 gaming console for Christmas in the late 80's, I've been an avid follower of technology. I enjoy digital photography, gaming and electronic music production & Djing.

 

I joined the forum in 2013 and spend most of my time on the printer forum.

 

I have a special interest in mobile printing, which I use regularly for my photo printing and like to see people get the most out of their mobile print setup.

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Dragon-Fur
Helping the community since 2009

I am retired; I have the choice to do the things that bring me joy and satisfaction. Serving as an Expert on the HP Forum provides a way to give back to our community.

 

After earning a college degree in a completely unrelated area, I landed in a new field: computers. I was privileged to work in a tough field with some wonderful people at a great time in high-tech history. I have a great deal of respect for anyone who is brave enough to challenge the technology field today.

I have always worked with HP products and dedicate a fair amount of my time to the HP Support Forum because being a volunteer expert is a natural extension of my IT craft.

I am ever at my best when I am helping someone. I believe that is true for all of us.

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Eric
Helping the community since 2009

I have an FCC Radio Telephony license and am an FAA Airframe & Power Plant certificate holder. I have an Associate degree in Aviation Electronics. I retired from the US Coast Guard as an Avionics Electrical Technician. I was trained to be an expert electronics systems troubleshooter by the U.S. Navy's Advanced Avionics and Computer Systems Maintenance “B" school.

 

I am experienced in Unix, Linux, MS-DOS and Windows since Windows 3.0. I enjoy OS virtualization and use Oracle’s VM Virtual Box and VMware’s Workstation Player applications. I have been building custom PCs since 1991.

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Brandon
Helping the community since 2010

Brandon works as a Consumer Notebook Regional Quality Engineer at HP, with his main goal as identifying and resolving issues in the AMS region. Additionally, he is charged with managing the escalation of high-priority issues, complaints from vendors/resellers, HP Forums, and call centers -- all with the goal of achieving the shortest possible time to full resolution.

 

His first role at HP was in the Technical Advocacy Center, where his top-level tech support duties involved handling highly sensitive call data that would later be drilled down into reports for multiple organizations. In addition he was responsible for developing documentation to be used by HP.

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Guruprasad
Helping the community since 2015

I have completed my BTech Degree in IT & mechanical engineering diploma too. I hold over eight Years of experience in IT field. My idea in this community is to share the best troubleshooting tips ever, solutions to common issues, & latest updates on HP technology. I always try to answer toughest technical questions in Notebooks & Desktops discussion boards. I must also say that I have learnt many things in this community from our other community members. I am aiming to get myself certified in Storage products in the near future. My choice of hobby is to go for long bike rides. My sincere thanks to all the community managers and directors who gave this opportunity introduce myself.

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Tak Gee
Helping the community since 2011

Tak Gee has been with HP for more than 20 years working in various roles from Inkjet Systems Interaction Engineer, Printer Hardware & Software Product Manager and more currently as a Business Planner.

 

In his spare time, he enjoys spending time on the forum as it is a way to “Pay it forward” to help the community, primarily in the Printers Section. In doing so, he also learns new things from other Experts and users which he brings these insights back to the team for potential future improvements.

 

His passion includes scuba diving, traveling, movies and HP Support Forums!

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Steve
Helping the community since 2008

I am an attorney. I handle litigation throughout the US for insurance companies so I travel a fair amount and depend on my computer to keep me connected and productive. As my firm grew so did our computing needs. I ended up becoming my own IT department. I also had a hobby business for a while buying, refurbishing and selling laptops on eBay back before they were readily available to the public.

I simply enjoy solving people's problems and empathize with the unique frustration caused when a computer won't do what it is supposed to do.

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Ryan
Helping the community since 2008

Computers and technology have been my lifeblood since the wee age of 8. I still remember my father bringing an HP-85 home for us to see and all I cared about was playing games on it and pulling it apart.

 

It was then gaming became a big part of my life.

 

My dream came true when I was hired on at Voodoo PC back in the 2000's and became the service manager shortly there after as well as the head administrator for the Voodoo PC support forms.

 

I thrive on helping people fix, what I see, are their technological investments and have always been taken pride in my personable, and non-scripted way of doing so.

 

I may not have all the answers, but I'll do what I can to find them!

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Aleksandar
Helping the community since 2013

Currently I work for Hewlett Packard Enterprise in the EMEA endpoint security team. I worked for HP since 2013 and I have always worked in the IT field. I have several IT certificates from McAfee, HP, Microsoft and CompTIA.

 

I like working with users and in the customer support field. I like helping people solve their issues as quickly as possible.What motivates me is the happiness.

 

On the HP Support Forum I focus on my main areas of expertise - notebooks, desktops, tablet PCs, Windows OS and cyber security related issues.

 

I really like travelling and visiting new places.I spend part of my free time online answering questions and reading various sites — making sure that I stay up to date.

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Syed Jabir
Helping the community since 2012

I hold a Bachelor's degree in Information Technology.

 

I am an HP Certified Technical Mentor.

 

I started in HP as a Technical Support Agent for printers and now work in Support Engineering Centre as a Product Quality Engineer.

 

Helping customer is my passion.

 

I find HP Support Forum a great place to share the knowledge and expertise i have gained in all these years working for HP.

 

I want to become a college professor, and I would like to get into R&D for HP Printers.

Ping-Pong [table tennis] is my hobby.

My hero is Batman: “It’s not who I am underneath, but what I do that defines me.”

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Jean
Helping the community since 2014

I am part of the knowledge management team at HP. My team works on the support and troubleshooting documents found on the HP website.

 

I have worked in HP Customer Support for many years.

 

I used to provide printing phone support. I just started posting to the HP forums about one year ago.

 

I enjoy helping people on the forums. I read posts to understand what issues are trending for our customers and if we have the right answers on our website. I usually answer posts on the Inkjet printer boards but I am branching out.

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John
Helping the community since 2011

System engineer in the finance industry. I have supported a large fleet of HP printers for 5+ years. Frequent contributor to multiple forums as they relate to my occupation such as Verizon, VMware, Cisco and several technical subs on Reddit. I also participate in several clubs and activities such as toastmasters, highschool officiating and several sports.

 

I enjoy contributing because it offers a chance to learn something new outside of my normal enviornment.

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Jonathan
Helping the community since 2009

Jonathan first got into computers in the early 80's when he was still at high school, and began his career in computer support before it was a recognized field.

 

Jon has been an active user of forums for the last seven years, in fact forums are always the first place he turns when he is trying to solve a computer (or car) problem of his own. The aspect of his work at HP that he enjoys the most is being able to fix real world problems for real world customers.

 

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James
Helping the community since 2008

I started out my IT career in a small computer shop repairing devices and maintaining websites. Years later, I moved on to providing support for notebooks exclusively. I currently work for a start-up telecommunications company that also does just about everything.

I know how frustrating it can be to search for an answer to a problem and find nothing relevant. With my skills, many of the answers are found easily so I just connect the user to an answer and make sure they understand how to proceed. I like helping people here at the HP forums because it helps me continue to learn new things.

I love traveling (business, pleasure, web) and creating media (photography, video, art).

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Karthik
Helping the community since 2009

I started my career as a Mechanical engineer but computer tech always attracted my attention and hence switched my profession in 2007 to computers, after the switch I love working with gadgets, learning stuff about it, fixing issues, educating others, helping and guiding to fix any issues, etc.

 

I think electronics is the back bone of our modern world and we have to do everything to keep it strong and that aspires me and interests me a lot.

 

I have worked on printers, Notebooks, Desktops, All-in-and Tablets since 2007, this is a very exiting journey and looking forward to learn visualization as my next milestone.

 

One day of not upgrading yourself is one day you have gone back in history.

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Rajendra
Helping the community since 2014

I have done my Bachelors Degree in Computers from University of Mysore. I hold over 8 Years of IT Experience. I started of with AT&T ISP in 2007 & currently working with HP. I am a Mobile & Technology enthusiast. I love all gadgets, just cant afford them all. I am a VMware Certified Associate in Data Center Virtualization & I am working towards getting the professional certification now. My main areas of expertise in this community are Notebooks & Desktops discussion board. I am very much focussed towards regular follow ups and resolve the posts. So far I have learned a great deal from our other forum members. Photography have been my hobby for a long time as it allows me to explore places!!

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Frank
Helping the community since 2011

My introduction to computers was the Apple][, VIC-20, C=64, and TRS-80 series of computer. I taught myself binary, octal and hexadecimal, machine language and BASIC. More recently, I have taken courses in Java and JavaScript. I also have a few CompTIA certifications (A+, Security+, and Networking+).

 

I came to the HP Support Forum to get help resolving a BIOS flash gone bad on one of my HP computers. While I didn't get the BIOS issue resolved immediately, I noticed I could help many other customers with their issues. I started providing assistance to those I could and got hooked. I enjoy sharing my technical knowledge with others and guiding members to a resolution with their issues.

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Mahesh
Helping the community since 2010

I earned my diploma in Electronic and Communication. Also have A+ certification from HP and also from 3rd Party.

I have a passion towards helping customers and getting the issue resolved. When the issue gets resolved I love the smile what they give with that which encourage me to support more and more customers.

I have been with working with HP as Early Warning Engineer and mainly deal with Laptops. But I have worked supported Desktop's and Laptop's in HP for the last 9 years.

My hobbies are scuba diving and travelling.

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Manjunath
Helping the community since 2012

I am a software engineer at HP and am Microsoft MCSE certified.  When I first began my career, I really had tough times learning and understanding the inner workings of computers. I had great mentors who taught me. Without their help I would not be here today. That is the reason I love to teach others and help people to resolve their issues.

 

A+ Certified
70 – 270 Installing, Configuring, and Administering Microsoft Windows XP (SE8SYD51D7)
70 – 290 Managing and Maintaining a Microsoft Windows Server 2003 (T82SYD53E6)

 

Knowledge on ITIL v3 foundation Certified

 

Helping people and resolving their issues makes me happy. I am even happier when they go away with a smile on their face.

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Gerard
Helping the community since 2009

Retired and enjoying it!

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Gene
Helping the community since 2008

I began using computers in 1984. It was an Apple MacIntosh 128K. Needless to say, it was not a barn burner. Shortly after beginning to use computers I decided to begin learning all that I could about diagnosing problems. I knew this would save me a lot of frustration. I came to the HP Forums in 2002. I had just purchased my first HP computer and had a problem that I couldn't solve; even with all of that diagnostic training. I had my problem solved very quickly and decided to start helping members myself. I have been helping on the forums since that time.

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Paul
Helping the community since 2010

I served in the United States Coast Guard for 20 years in a variety of command and staff assignments. After retiring from the U. S. Coast Guard, I worked for the American Red Cross in human resources and financial management positions for 16 years. I have also retired from employment with the American Red Cross.

 

I have learned a great deal from our other forum members, and this helps me to help others.

 

I particularly enjoy solving problems related to hardware drivers -- especially in the situations where forum members upgrade or downgrade their Windows operating systems, and there are no drivers on the PC's support and driver page for the operating system they changed to.

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Emily
Helping the community since 2012

Technology doesn't come naturally to me. I stumbled into a contract technical writing job at HP in 2012, which motivated me to seek a deeper understanding of computers, how they work and how to fix them. Now I find myself fascinated by a topic I never would've guessed I'd find interesting.

 

I completely understand the feeling of being totally lost and wanting to chuck your computer out a window, so on the forums when I can lead someone out of that frustrating place it feels extremely rewarding.

 

Outside of work I love spending time with my three tiny dogs and four chickens, volunteering, photography, gardening, Netflix bingeing, painting pottery and various other crafts.

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Robert
Helping the community since 2014

I became a computer enthusiast out of necessity. As a photographer who started out with film since high school, transitioning to digital was not an easy task with little to no computer skills. It didn't take long to learn that relying on others to fix computer issues for my business wasn't feasible, so I had to learn fast. Then somehow I became the go to guy for others who also had problems.

 

I like taking on the oddball problems here in the forum. I look at it like this; even though experienced helpers may find some questions to basic to bother with, any problem is important to the customer if they cant find their own solution or they wouldn't be asking.

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Randy
Helping the community since 2008

I've been with HP for over 20 years and have a been a computer hobbyist for over 30 years. Yes, I've been around since the TRS 80 days and my first computer was an Atari 400 I purchased with paper route money oh so many years ago.

 

One of my favorite past times is 80s arcade. I have built 2 fully functional arcade machines that play the old classics and get a kick out of some of the newer games as well.

 

I started out with HP reworking inkjet printers from the assembly lines, and later moved into positions of support and documentation. I naturally feel compelled to help others in need and find the forums very rewarding.

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Rod
Helping the community since 2009

I've been interested in computers since early in elementary school, learning BASIC on PC's like the TRS-80 and Commodore 64. Since then, I've earned a BS in Computer Science, and spent 26 years with HP, working in Manufacturing and in Support. I've spend the last 6 years on the web support team, in various roles (QA and Analytics) focused on PC's mostly. The previous 9 years I spend as a support engineer for imaging and printing products (ScanJet, PhotoSmart, Fax and Business printing products).

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Nikhil
Helping the community since 2012

My parents bought me my first PC to learn C++. I never learned it. Instead I started tinkering with the hardware and software. And learned a lot over time. During my time at college I was the go to guy for PC problems. I started helping out on tech forums in 2008.

 

When I was finished with University I was more interested in a career with computers than electronics or electrical devices. Since I was already into troubleshooting I joined HP Tech support and I love it.

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Timothy
Helping the community since 2011

I started my Electronics/Computer training in 1981.

 

My first real job in computers started at the Pentagon in 1985 maintaining computer systems for the Joint Chiefs of Staff.

 

Then moved on to Hill Air force Base Utah, S.H.A.P.E. Belgium, Bitburg Air force Base Germany and then back to Hill Air force base Utah.

 

Moved to Florida in 2002 and helped to startup GlobalPCParts.

 

We process around 250,000–350,000 laptops per year.

 

I became a member of the HP forum in 2011 and have loved it here ever since.

 

I am a Lifetime Member of the NRA, BASS and the GPAA.

 

I love collecting gold and silver coins/bullion and prospecting for gold in Georgia, Tennessee and the Carolina’s.

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Phil
Helping the community since 2012

Retired from HP after 28 years. Senior Consultant for all of HP's Storage Systems but the last 6 years was support of the XP Disk Array from Hitachi. Started in Farmington Hill, MI. and transferred to start up the HP Response Center in Atlanta, GA back in 1985. Retired in 2005.

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Shlomi
Helping the community since 2011

I currently work as a technical Support manager at Docomotion, a cloud based (SFDC based) interactive output document automation system, based on our native document output generating software solutions.


I joined the forum years ago, while working at HP's contact center in my country. since 2008 till 2015.

 

I spend some of my free time on the printing boards of the HP Support Forums.

 

I love being involved in social media for year. together with some friends we launched a forum focused on electronic music which has grown through the years and has 40,000 active members.

 

I love electronic music, enjoy watching TV series and movies and love hanging up with friends as possible.

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Stephen
Helping the community since 2011

I've been in the computer repair field since 1978.

 

In the early 80's I even worked on mainframes, (oscilloscope required)

 

In the 90s I spent a lot of time fixing Tape Drives, I also worked many other machines.

 

Eventually in 2001 I ended up assigned to an office where HP printers were the main line of work, I fixed lots of DeskJets and also LaserJets and DesignJets.

 

My current job started in 2008 and includes Printer and PC repair.

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Laurence
Helping the community since 2008

I am retired from an electrical utility. I was involved in the maintenance and repair of automated equipment in that field. I am a self-taught computer troubleshooter as a hobbyist that began as an off-shoot of my troubleshooting as a technician. Since I am from an older generation, I was introduced to computers as part of my job as a technician and then received a degree in Business Management and Computer Technology . I joined the HP forums in 2008 and began helping users of the forums in troubleshooting hardware and Windows problems.

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Vidya
Helping the community since 2009

I am currently doing an Operations Manager role in Contact Centers. I manage all the L1.5 support team who supports from front level contact center engineers. I like to share my knowledge and resolve the problems. Quick Fix/Auto Fix is my motto. In my free time, I love watching movies.

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Visruth
Helping the community since 2014

I'm a doctor specialising in child health. I posted my opening query in HP Support Forums regarding a hardware upgrade. Thereafter I started solving technical issues, learning a great deal from our members and experts. Computers and learning more about them is one of my passions. I spend time in Notebooks section of the forum.


Personal computing is rapidly progressing in this Information Age and I always hope all these information, knowledge ultimately lead to wisdom among us. I believe this is what you would gain through this fantastic platform.

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Steve
Helping the community since 2010

I have an AA in computer science. I am a computer hobbyist.

 

I frequent the Desktop Other and Hardware boards, but occasionally frequent the Desktop OS and Printer boards as well.

 

I enjoy solving problems, and I do that on the forums as well as in the community where I live. Living in a 55+ community in the southern US (FL), I am the "go to person" for computer help. People with computer issues can sometimes be taken advantage of and senior citizens are no exception.

 

In my spare time, I rebuild donated computers and give them to people in my community or church youth centers.

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Wesley
Helping the community since 2008

Wes is currently responsible for maintaining content quality for all consumer and commercial PCs, tablets, retail point of sales, workstations, monitors and accessories. After studying business at The University of Texas at Austin and The University of North Texas he began his career in technology at Stream Inc., mentoring Scanjet, Pavilion and Omnibook customers. In 2001 he moved to Houston to start a family and started working for Compaq Computer Corporation. He is married to a kindergarten teacher and has 2 daughters, Parker (11) and Evynn (6).

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Mark
Helping the community since 2010

I'm a Maintenance Electrician/Electronic Technician and have dabbled in inventing.

My work involves installing and troubleshooting computers, PLC's (the brains of modern factory machinery), phone systems, and power distribution from 70,000 volts down to 4-20mA control. I invented a clip-on microphone for the Palm T5/TX series of PDA's and had customers at MIT, NASA, Cambridge University, and the Ames Research Center.

I have enjoyed online communities from the days of my Apple iie and a 300 baud modem! I found myself answering more questions than asking and liked the feeling. I'm a firm believer that kindness is always repaid, and that one can never put too much "Karma in the Bank".

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y2ken.jpg
y2ken.jpg
y2ken
Ken
Helping the community since 2009

Microsoft Certified Professional
CompTIA A+ Certified
Enjoy building custom, high performance desktop computers
Enjoy helping novices fix their computer problems

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation