Meet the experts
I came to the HP Support Forum in July 2011 to get help resolving a BIOS flash gone bad on one of my HP computers. While I didn't get the BIOS issue resolved immediately, I did notice I could help many other customers with their issues. I started providing assistance to those I could and got hooked. I spend much of my forum time answering questions in most of the desktop boards and some of the laptop / notebook boards. I enjoy sharing my technical knowledge with others and guiding customers to a resolution with their issues.
I used to write application software in COBOL, FORTRAN, PL/I and NATURAL before moving to SAS. Because of my knowledge in these software languages, I started working on Y2K fixes in early 1998. This work evolved, and today I focus on increasing performance and reliability in my company's data center.
My second laptop was an HP nx8220. It had a problem reading higher capacity SD cards. I got help from an HP forum and I wanted to give back and so I joined this community in 2009.
I come to the HP Support Forum to learn and to help others get more from their investment in HP products.
I like to solve notebook problems. However, I find myself in the printer boards more and more.
I'm also an active member and moderator of a Vietnamese forum. I normally contribute to 2 sections: laptops and photography.
I started with Compaq/HP in July of 2000 working as a phone support technician and have been involved in support and quality since then. I have a patent for software, certified as MCSE back on Windows 2000, A+, N+, and a now outdated CNA.
I like to jump into the forums to share what knowledge I have. I am focused on notebooks and tablets. I also help out with BIOS issues. A resolution or thanks from a customer can make my day.
At HP, I work within the group that is very competitive with each other. We like to compare our resolution rates and kudos.
I served in the United States Coast Guard for 20 years in a variety of command and staff assignments. After retiring from the service, I worked for the American Red Cross in human resources and financial management positions for 16 years. I have recently retired from employment with the American Red Cross.
I posted my first question in 2007 on the HP Business Support Forum regarding upgrading a processor in my HP d530 CMT. From there, I began to answer questions I saw regarding the d530. As I grew more knowledgeable, I answered questions regarding other HP business desktops and notebooks. In 2010, I then found the HP Consumer Support Forum, and began to answer questions there. I have learned a great deal from our other forum members, and this helps me to help others.
I work as a Product Support Engineer at HP and have a Bachelor of Computer Applications degree.
I have a strong desire to help people in need. I practice this ideology both in real and virtual world.
I like creating solutions to problems which have no answer. When I come across a post, I measure how difficult or complicated the problem is from 1-10. Anything 7 and above gets my attention.
You will find me on boards where people are posting about Notebook, Printers and mobile devices.
After spending seven years in night school, I earned my Bachelor of Science in Computer Science degree. My industry experience was seven years in disk and mass storage engineering as a diagnostic engineer and thirty years in a large scale IT operation. I retired as the Chief Technical Officer.
I spent four years in the US Navy; two years as an electrician and two years as an electronic technician.
I am an attorney. I handle litigation throughout the US for insurance companies so I travel a fair amount and depend on my computer to keep me connected and productive. As my firm grew so did our computing needs. I ended up becoming my own IT department. I also had a hobby business for a while buying, refurbishing and selling laptops on eBay back before they were readily available to the public.
I simply enjoy solving people's problems and empathize with the unique frustration caused when a computer won't do what it is supposed to do.
I am a certified service technician on all brand-name printers, copiers and production machines. I used to work for HP and was also in the Army Reserve with a focus on Chemical Electronic Equipment Repair as well as Journalism. I also have a Technical Degree in Audio Engineering and Production.
I enjoy writing, helping others, and teaching. I feel like I can make a global contribution on the HP Support Forms which is why I am here. Upset customers and unresolved issues give me a heavy heart so I like to reach out to them and see if I can help. I believe humor (and caring) is the best medicine for them.
I am drawn to the really tough posts (ones that haven’t been answered) specifically failed installs, network issues, taking printers apart, and tricks-of-the-trade.
I am also a music lover. I promote bands locally and offer free assistance on how to make a better recording, book the next gig, or just help set up and tear down the stage after the shows. I always help when I can!
I'm a Maintenance Electrician/Electronic Technician and have dabbled in inventing.
My work involves installing and troubleshooting computers, PLC's (the brains of modern factory machinery), phone systems, and power distribution from 70,000 volts down to 4-20mA control. I invented a clip-on microphone for the Palm T5/TX series of PDA's and had customers at MIT, NASA, Cambridge University, and the Ames Research Center.
I have enjoyed online communities from the days of my Apple iie and a 300 baud modem! As technology progressed, I adopted the Palm PDA line and became fascinated by what these little marvels could do. I was constantly trying to push their limits and sought out insight and suggestions from Palm's Community Forum. I found myself answering more questions than asking and liked the feeling. I'm a firm believer that kindness is always repaid, and that one can never put too much "Karma in the Bank".
I am an attorney for a large insurance company. I primarily supervise and manage the investigation of crime and fraud losses suffered by financial institutions and large commercial companies.
Spending time on the Forum is an extension of my handheld computing hobby. I started as a Palm hobbyist, looking for cool new things to do with my Palm devices. It got to be fun answering other people's questions.
I work at HP as a Technology Marketing Engineer on low-end LaserJet printers. I started supporting the software, documentation, training and anything else Windows related. As the kinds of devices that HP printers connected to changed, so did my job. It has now morphed into working on with an array of mobile devices across iOS, Android, and Windows 8. (Yes, I have plenty of mobile devices to play with).
I began using computers in 1984 when I got a Macintosh 128k with a 64k ROM chip. As soon as I started working on it, I was hooked and wanted to learn everything that I could about the hardware, how it worked, and how to diagnose problems. I knew that the more I learned today, the more frustration I would avoid tomorrow. This is why I began building computers several years ago -- to learn how they are put together.
I’m currently self-employed and partner in a small business. My previous employment has included work for a couple of large chemical manufacturers and a short spell as a civil servant. I bought my first computer at college in 1983 and together with a group of friends, wrote a game in a mixture BASIC and Assembly Language which sold 3 copies!!
I’ve always enjoyed problem solving and HP has created a great forum environment for this.
I am an FCC certified Communications technician\Radio Telephony license holder and an FAA Airframe & Powerplant certificate holder. I have an Associate degree in Aviation Electronics. I retired from the US Coast Guard as an Avionics Electrical Technician. I was trained to be an expert electronics systems troubleshooter to component level by the U.S. Navy's Advanced Avionics and Computer Systems Maintenance "B" school.
I enjoy tinkering with computer operating systems and dissembling and reassembling any hardware device that interests me. I have quite a bit of experience with Unix, Linux, MS-DOS and all Windows variants since Windows 3.0. I have been building my own PCs and overclocking them since 1991 and have a habit of dual booting most of my computing devices including my HP TouchPad and Nook+HD tablets.
You will generally find me in the HP Support Forums or the Microsoft Answers Forums. My main areas of expertise are HP inkjet printers and print cartridges. In my past Iife I was a project manager at Hewlett Packard responsible for printer/cartridge system interaction for integrated printhead systems. I designed some of the technology that goes into inkjet printers and have several patents. I retired in October 2005 after 29+ years at HP.