News and Events
HP Expert Day is an event when experts, HP engineers, and other employees join our online HP Support Forums to answer your toughest technical questions, even for products that are out of warranty. HP Expert Days give you a chance to talk directly with the people who designed and made the HP products you’re using, or who wrote the manuals for them.
This event has been called the “Super Bowl” of expert assistance, providing you with a day of free access to a wealth of internal and external technical experts.
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We host regular technical briefings on various areas of interest. The idea is to share trouble shooting tips, solutions to common issues, and relevant updates on HP technology with experts.
The meetings last between 30 minutes to an hour depending on the topic. Since experts are found all over the globe, we post recordings of the sessions and the slides in the Inner Circle.
There is a toll free number to dial into and an HP Virtual Classroom invitation, which allows the presenter to share his or her desktop when slides or demos are being shown.
The presenters from the session hang out in the Inner Circle for several days after the session to answer any questions people may have.
We encourage experts to suggest topics. Past topics include Unified Extensible Firmware Interface (UEFI) 5.2, switchable graphics, wireless network printing, new product demos, and much more.
HP Experts can learn more about the technical sessions here.
The HP Social Support Summit is the annual event that brings together our experts from all around the globe to learn best practices for helping solve technical issues on the Forums.
Customers, employees, partners, and influencers in social customer support attend, making it a melting pot of HP Experts with different expertise from across the globe.
The Summit helps experts learn more about technology through technical training, gives insider information on new product directions, and develops relationships with other experts.
Check out a review of the 2013 Social Summit to better understand the event.
The next Social Support Summit will happen in San Diego, March 26-28, 2014. More information will be coming as we get closer to the event.