• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-21-2016 09:53 AM - edited ‎04-21-2016 10:23 AM

HP Recommended

Thanks for the steps, but that did not solve the issue we are having with the HP EliteBook 820 G3 right out of the box.

 

Solution: Audio Device was turned off in the BIOS.  This machine was taken right out of the box and turned on.  Not sure why HP would have the audio device turned off by default in the BIOS, but it was.  Once we checked the box next to 'Audio Device' and restarted, we now have audio with no more error.

 

Just thought I would post in the event others have this same issue.

Was this reply helpful? Yes No

‎09-29-2016 02:40 AM

HP Recommended

Thanks very much it solved the problem i have with HP PROBOOK 450 G3 win 10 pro

Was this reply helpful? Yes No

‎09-29-2016 09:48 AM

HP Recommended

Hi!

I have closed this thread to help keep the comments timely. If you have more to add, please start a new thread. Click here if you want to learn more about how to start a new conversation/thread.

Please post in a new thread for better exposure. It may also be helpful if you posted a few more details about your computer/printer and your issues.

1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about forum posting, please feel free to send me a private message!

Thank you!"

I work on behalf of HP. I am a Moderator on the HP Support Forums.
Was this reply helpful? Yes No

‎07-07-2019 03:46 AM

HP Recommended

@APM-Raymond

Thank you! You save my life. Your method is perfect and can solve the problem instantly. 

Was this reply helpful? Yes No

‎10-24-2019 07:08 AM

HP Recommended

I have the same ProBook. Somhow the link does not work anymore. Do you have the latest Download-Link.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.