Audio System keeps disappearing

[BJE_Spain]

Over the past few weeks my audio system shows as not being there (msg over speaker icon and red X) - when I check through the control panel it says the driver for Conexant ISST Audio) is working OK. I roll-back to the previous driver - restart - still dorsn't work; then update driver and restart and it is back. This work around keeps me going, but it seems to happen randomly a couple of times a week on a start-up or restart, and it is driving me crazy.

Anyone able to help?

[Resolv_S]

Hello@BJE_Spain,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

Audio driver goes missing frequently. Did I get it, right?

I believe the issue could be due to the drivers not getting installed. I recommend you to try eth steps below and check if that solves the issue.

• Start Control Panel, click Hardware and Sound, and then click Device Manager.
• Expand the node that represents the Sound, Game, and Gam Controllers, right-click the device entry, and click Uninstall.
• On the Confirm Device Removal dialog box, click OK to start the uninstall process.
• When the uninstall process is complete, remove the device.

Hope this answers the question. Please let me know more.

Resolv_S

Glad to help you. I work for HP

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[BJE_Spain]

Hi - thanks for the response, but I obviously didn't make this clear. I don't want to uninstall my sound system. The problem is that the sound system stops working - I get a red X on the speaker icon and if I hover it tells my no sound system is installed. I check the driver through the windows control panel and it says it is there and operating correctly. The only way I have found to resolve this is to use driver entry in the control panel to  'roll-back to previous version' - I then restart (sound still not working) - go back to the control panel and  'update driver' - restart again - and then everything is back working normally until it happens again. It seems to happen randomly; I can't see any pattern to it.

Any further toughts?

[Resolv_S]

Hey@BJE_Spain,

Thanks for the response.

While uninstalling the driver, you will get a confirmation box for deleting it.

That way the Corrupted audio driver, which is a previous version will be removed completely and then restart the PC.

After restarting the PC update the driver which will definitely work fine.

Happy posting a great day ahead.

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.