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HP Recommended
Pavilion 15-au063nr
Microsoft Windows 10 (64-bit)

Audio quality is awful.  I do not have B & O Audio as an option inmy device manager.  Only Realtek.

 

Tried downloading drivers but still no B&O Audio.  No equalizer or anything.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

The B&O interface should be provided by the Realtek software package for your notebook and the B&O control panel should be found in Windows control panel

 

If this isn't the case, try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75983.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75336.exe

 

When the Chipset reinstallation has completed, shutdown the notebook.

 

Unplug the AC Adapter.  Hold down the Power button continuously for 30 seconds then release it. 

 

Plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes, then open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout, see if the B&O control panel icon is now available.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

 

The B&O interface should be provided by the Realtek software package for your notebook and the B&O control panel should be found in Windows control panel

 

If this isn't the case, try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75983.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75336.exe

 

When the Chipset reinstallation has completed, shutdown the notebook.

 

Unplug the AC Adapter.  Hold down the Power button continuously for 30 seconds then release it. 

 

Plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes, then open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout, see if the B&O control panel icon is now available.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Thank you.   This worked the second time I tried it.

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

When I rebooted my computer the sound went back to the poor tinny sound.   I still have the B&O equalizer is still in control panel but adjusting it has no effect

 

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