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‎07-19-2016 10:32 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

Due to a software malfunction re Windows 10 I have had to install a new hard drive in my laptop. I didn't have a recovery disc so installed Windows 10 again from scratch.  

I notice that the only audio that I seem to have is coming from an external monitor. My laptop came with Beats Audio but the laptop does not seem to recognise this.  

 

I am wondering if I need to download a driver for this but I can't seem to find anything on the HP website.

 

Any help would be appreciated. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2016 07:35 PM

HP Recommended
Download the latest realtek sound driver that should fix and dont forget to edit your post and delete the product number and never give that out in public.

View solution in original post

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5 REPLIES 5

‎07-19-2016 10:45 PM - edited ‎07-19-2016 10:56 PM

HP Recommended

Yes you will have to download the driver again.  What is the full model of your laptop?  HP envy what?  I can maybe help you find the drivers if I have the full name of your laptop.

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‎07-20-2016 07:01 PM - edited ‎07-20-2016 08:46 PM

HP Recommended
@Rankam wrote:

Yes you will have to download the driver again.  What is the full model of your laptop?  HP envy what?  I can maybe help you find the drivers if I have the full name of your laptop.

Hi Rankam, 

 

It is an HP Envy 17 inch notebook.  The model name is HP Envy I7 J111tx. I found a driver on the website but it doesn't mention Beats Audio. 

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‎07-20-2016 07:30 PM

HP Recommended
Yikes edit your post and erase the product code dont give that out
Was this reply helpful? Yes No

‎07-20-2016 07:35 PM

HP Recommended
Download the latest realtek sound driver that should fix and dont forget to edit your post and delete the product number and never give that out in public.
Was this reply helpful? Yes No

‎01-29-2017 10:03 AM

HP Recommended

I upgraded to windows 10 from windows 8. The hp site does not offer an option to locate the driver because it wants me to choose from windows 8 or 8.1. What can I do?

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