Beats audio unavailable after windows 10 update

[indifabi]

Hi, I'd like to know about the Beats audio feature which is not on my laptop anymore, after I updated to Windows 10 it disappeared and now the audio on the laptop is not the same obviously. The quality is worse.

How can I get it back??

Thanks

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[indifabi]

Hi, thanks for the quick respone.

I guess model No is the same as product name which is what I got here, if not let me know please.

Product name. hp envy 15 notebook pc

product name. E1P04AAR

Thanks

Indi fabi

[indifabi]

Hi, thanks for the quick respone.

I guess model No is the same as product name which is what I got here, if not let me know please.

Product name. hp envy 15 notebook pc

product name. E1P04AAR

Thanks

Indi fabi

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[indifabi]

Thank you so much for your time and help !!

It worked, all fixed. Thanks for the quick response as well.

Have a great day !!

Indi fabi

[DavidPK]

You're more than welcome

All the best,

DP-K

[NIKHAHA]

I have a all in one Desk Top Omni 27-1054 and I now have NO AUDIO BEATS. I have tried everything to upgrade and fix this issue. My volume is the worse right now and sounds like crap someone please HELP>

[ChuckMiller]

Will the same process work for my HP ENVY 17-j013cl Notebook PC????

[ARJEE]

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@ChuckMiller wrote:

Will the same process work for my HP ENVY 17-j013cl Notebook PC????

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Quite some time ago my Beats audio had vanished after a Windows 10 update.  I tried various drivers suggested on HP Forum: sp52399, sp63555, sp71717, sp59542.  A few of these worked for some but nonet for me.  Finally I landed on the right driver which worked: sp71886.exe.   Those of you who are still without Beats, can try downloading the driver from the HP Suppport Centre.  

Please note my system: HP Envy 15, Windows 10 Home 64bit.