03-18-2017 09:40 AM - edited 03-18-2017 09:43 AM
I plugged the computer in and charged the battery all night but it didn't seem fully charge. It would say something like 80% - 5 hours remaining. And 20 minutes later it could say 92% -- 6 hours remaining. It seems to fluctuate.
Can someone explain this?
After charging it all night should it show 100% 8 hours remaining?
03-19-2017 12:55 PM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
As I Understand the battery is plugged in but doesn't charge as it normally should,
No worries as I'd love to help, however, I need a few more details to provide an accurate solution:
Did you try using an alternate power adapter to check if that works better?
When was the last time it worked without these issues? did you attempt a system restore?
While you reply, here's a few things you can do:
I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting if your battery appears to be not charging.
Battery Does not Power Notebook or Hold a Charge
Battery Charging Delayed When Operating Notebook in High Ambient Temperatures
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
Battery Indicator Light Turns On and Off While Battery is Charging
To understand more about how your battery works: Click here
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
I am an HP Employee
Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!