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‎05-21-2013 05:20 AM

HP Recommended

I am using a PC Pavilion G6 on Windows 8 and I am having troubles with playing sound. 

I use Youtube regularly to watch vidoes, and when I press play, it takes about 20 seconds for the sound to work. I thought it could possibly be Youtube, but I'm experiencing the same issue on other sites.

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‎05-24-2013 09:15 AM - edited ‎05-24-2013 09:15 AM

HP Recommended

Thanks for the information,

 

I would first suggest doing a clean boot on the system. Here is a link with instructions on how to do a clean boot.

 

How long have you been having the issue? What web browser do you use? (Internet Explorer, Google Chrome, Etc.)

 

Have you tried just playing sound in Windows media player? Do you have the same delay with just sound playing and no video?

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‎05-22-2013 04:06 PM - last edited on ‎02-23-2017 06:48 PM by HP Administrator

HP Recommended

Hello Graceo26,

 

I see that you are having a problem with the sound being delayed on your computer when playing videos. I would like to help with this issue but I need some information.

 

Can you provide the full model and product number of the computer? Here is a link that shows how to find that information.

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‎05-23-2013 11:38 AM

HP Recommended

Hi, thanks for replying! I read the document and tried the fn + esc option. I will type what I have been shown.

 

Product Name:  HP Pavilion g6 Notebook PC

Product Number: C4M18EA#ABU

 

Thanks!

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‎05-24-2013 09:15 AM - edited ‎05-24-2013 09:15 AM

HP Recommended

Thanks for the information,

 

I would first suggest doing a clean boot on the system. Here is a link with instructions on how to do a clean boot.

 

How long have you been having the issue? What web browser do you use? (Internet Explorer, Google Chrome, Etc.)

 

Have you tried just playing sound in Windows media player? Do you have the same delay with just sound playing and no video?

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‎05-26-2013 04:56 AM

HP Recommended

Thank you very much, it's working now! 🙂

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‎05-28-2013 10:47 AM

HP Recommended

You're welcome,

 

Glad I was able to help!!!

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‎12-10-2013 07:58 PM

HP Recommended

Hi there, I have the exact same PC and the exact same problem, if I do a clean boot, will I need to back up all my files.

 

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‎12-12-2013 07:44 PM

HP Recommended

Hello Ahmed94. To answer your question, a clean boot does not require you to backup your files. A system recovery, however, does require backing up. A clean boot simply turns off unnecessary programs.

 

Let me know if you have any other questions. Thank you for posting on the HP Forums. Have a great day!
 

Mario

I worked on behalf of HP.
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‎12-22-2013 05:08 PM

HP Recommended
I have the same problem. I upgrade for windows 8.1 since then no sound and delay video. I try to boot clean but didn't work out either. Any suggestions?
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‎12-31-2013 08:29 AM - last edited on ‎04-20-2016 11:14 AM by HP Administrator

HP Recommended

Hello Ptn4

 

To be able to help you in getting your sound working correctly I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.

 

How Do I Find My Model Number or Product Number?

http://support.hp.com/us-en/document/c00033108

 

Is the Windows Version on My Computer 32-bit or 64-bit?

http://support.hp.com/us-en/document/c02033168

 

I would like to thank you for posting on the HP Forums. Have a great day!


 


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