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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-02-2015 12:15 PM

HP Recommended
Product: Pavilion g6-1344sa Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi, After a recent update from windows 10 I am losing sound through my HDMI connection on my laptop to my Sony HDMI reciever. It still comes out of the laptop speakers, but not through the HDMI connection. In device manager it shows a yellow exclamation mark by the Intel(R) Display Audio. I am not sure if it is the IDT HD Audio or the Intel(R) Display driver that is having a problem. Will there be an update for the IDT HD Driver for my Laptop? also my SRS Premium sound has stopped. Is that also available as a download?

 

All I get when I look for drivers from HP is " The driver may be available from Windows 10"

 

Thanks in advance for any help.

 

 

Pavilion g6-1344sa Notebook

Windows 10 64bit Upgrade

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2015 02:29 PM

HP Recommended

mikedrumer

 

please install the Frameworks fot the driver support

 

control Panel > Turn Windows Feature on net. 3.5 an 4.6

 

reboot

 

Install the Intel® Chipset Device Software  setupchipset.exe

 

reboot

 

Uninstall the Intel HD and AMD drivers

 

Install the new Intel HD 3000 Driver

 

reboot

 

Install the new AMD driver

 

reboot

 

Uninstall the IDT driver reboot install the new driver

 

 

 

 

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎11-02-2015 02:29 PM

HP Recommended

mikedrumer

 

please install the Frameworks fot the driver support

 

control Panel > Turn Windows Feature on net. 3.5 an 4.6

 

reboot

 

Install the Intel® Chipset Device Software  setupchipset.exe

 

reboot

 

Uninstall the Intel HD and AMD drivers

 

Install the new Intel HD 3000 Driver

 

reboot

 

Install the new AMD driver

 

reboot

 

Uninstall the IDT driver reboot install the new driver

 

 

 

 

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
Was this reply helpful? Yes No

‎11-17-2015 08:14 AM

HP Recommended

Thanks for your help, it worked!

The reboot after every step is really important, and I tried different drivers before this one but they did not work.

Sorry for the delay in posting but my laptop keyboard decided to fail, so had to order a new one and repair it first.

Was this reply helpful? Yes No
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