I can't hear any sound on my Laptop, please help

[Tiannag]

This morning my hp laptop did a BIOS update on its own. After the update I started using the laptop and soon realized I could no longer hear any audio. I tried restarting it, running sound test, troubleshooting, restoring computer to a earlier date, etc. but nothing is working. It says everything is running properly but I still can't hear any sound at all. The volume is turn all the all up and I don't have anything plugged in it. Its a pavilion g6. Can anyone help me?? Its really frustrating me.

[DavidPK]

Hi,

First, try a Hard Reset as follows.

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and start the notebook.

If you still have no audio, it might be worth resetting the bios defaults as follows.

Shut down the notebook.  Tap away at f10 as soon as you start the notebook to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Regards,

DP-K

[Tiannag]

Either methods worked. Any other options?

[ManjunathTech · Accepted solution]

Hi

You have a couple of options as I see it.

Go to device manager and uninstall the Sound driver and restart and unit will install the driver automatically.

Try doing System restore to the date when the unit was working fine.

Try to update the driver from hp.com website for Audio & Bios.

[dr-pj-buch]

i have lenovo lap 

[Ailbhe]

Hi i've unistalled the sound driver and it has not fixed the sound on my computer does anyone know how to help it is particularily annoying and seems to be an ongoing issue with the hardware in the computer.