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Honor Student
Posts: 2
Member Since: ‎04-21-2017
Message 1 of 2 (91 Views)

Muffled sound in brand new laptop

Product Name: Envy Notebook
Operating System: Microsoft Windows 10 (64-bit)

I just got my laptop on Wednesday, (yay,) but when I tried going on Youtube I noticed the sound is very muffled.  I compared it to my old laptop and the sound was much better on the old one.  Heck, the sound on my phone is better.  The same thing happened when I switched to Windows 10 on my old laptop so I went to Microsoft support chat.  They only told me to do the usual stuff I had already found in other searches.  The sound is still muffled and very annoying to listen to because it's like something is covering my speakers.  Can anyone help?

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Honor Student
Posts: 2
Member Since: ‎04-21-2017
Message 2 of 2 (60 Views)

Re: Muffled sound in brand new laptop

I just tried reloading Windows 10 and it didn't help either.  I'm ready to cry because I've been trying for 2 days and it's still bad.  It should not be a downgrade from a 4 year old computer.  Everyone is telling me that Windows 10 causes the issue but I just can't figure out how to fix it.

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