01-15-2014 09:08 AM
When installing a windows 8 required update, my laptop lost all audio and says "No audio output device is installed." I've called HP and all they could do was reset my computer to the day before the windows 8 update, but then it happened again once the update was installed for the second time. I just got this laptop exactly 1 week ago ... not sure what else to do. Tried uninstalling & reinstalling the sound devices on the computer..still does not work. I cannot keep resetting the computer because I lose installed applications needed for work. PLEASE HELP!!!!!
01-15-2014 11:13 PM
Would you please install the latest driver and try if it works?
I am an HP employee.
The opinions expressed here are the personal opinions of me, not of HP.
Kudos are appreciated if I have helped you.
10-03-2014 10:21 AM
Just had to take to the time to say thank you, worked like a charm and saved me a trip to computer store. thank you so much!
09-27-2015 07:35 PM
This guys solution definitely works. Thanks for helping. Just installed on a friends computer after she got it back from a computer store after she dropped it and needed repairs. When we got it back there was no audio device installed. I was hesitant to download obviously.. but... after we followed the process and restarted everything worked.