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‎05-02-2016 02:49 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

I did all the updates that HP had pending for my Envy and lost sound from my PC.

I ten updated drivers & it did not fix the issue.

 

I was able to Restore to before the updates & the sound returned.

 

Why is this happening......??  These kind of issues are a nightmare for us customers....and

makes me wish I returned the laptop to the store....but alas, now it is too late to return.

 

I'm afraid to update my PC because of this.

Please advise.

 

Product # M1W07UA#ABA

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2016 03:30 PM

HP Recommended

Hi,

 

Your machine is an HP ENVY m7-n101dx.  Please download and install the following Realtek High-Definition (HD) Audio Driver for Windows 10:

 

    http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74867.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎05-02-2016 03:30 PM

HP Recommended

Hi,

 

Your machine is an HP ENVY m7-n101dx.  Please download and install the following Realtek High-Definition (HD) Audio Driver for Windows 10:

 

    http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74867.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-03-2016 12:01 PM

HP Recommended

Do I do this before downloading the HP updates or after???

Please advise....as there is a Realtek HD Audio download pending in HP Support Asst on my PC  - and after downloading that is when I lost sound.

Please advise.

Was this reply helpful? Yes No

‎05-05-2016 05:45 PM

HP Recommended

Hi,

 

Please try it after HPSA. You may not need it because HPSA may use the same fix.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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