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Honor Student
Posts: 2
Member Since: ‎02-20-2011
Message 1 of 7 (16,182 Views)

No sound from speakers on Envy

I was watching a movie with my new Envy yeterday with headphones, all was good.  today I get NO sound form internal speakers, even at startup.  Nothing that I see is on mute, volume buttons working fine, but still no sound.  Suggestions for trouble shooting please.

 

Thanks,

 

James

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Provost
Posts: 37,082
Member Since: ‎01-07-2009
Message 2 of 7 (16,164 Views)

Re: No sound from speakers on Envy

HI,

 


JamesMulder wrote:

I was watching a movie with my new Envy yeterday with headphones, all was good.  today I get NO sound form internal speakers, even at startup.  Nothing that I see is on mute, volume buttons working fine, but still no sound.  Suggestions for trouble shooting please.

 

Thanks,

 

James


 

Which OS?

Can you provide screenshots from control panel-->Sound?

Are the speakers set as default?

Have you tested the Speaker setup?

sound_test.PNG

 

Best regards,
erico

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Honor Student
Posts: 2
Member Since: ‎02-20-2011
Message 3 of 7 (16,113 Views)

Re: No sound from speakers on Envy

Thanks, I will check that tonight when I get home.  BTW, everything worked fine until I installed a Microsoft Security Update.  I have Windows 7 Home Premium, pre-installed.  After I did the recommended download, speakers stopped working.  Thanks!

Provost
Posts: 10,923
Member Since: ‎01-31-2009
Message 4 of 7 (16,047 Views)

Re: No sound from speakers on Envy

[ Edited ]

Hi,


JamesMulder wrote:

BTW, everything worked fine until I installed a Microsoft Security Update.  I have Windows 7 Home Premium, pre-installed.  After I did the recommended download, speakers stopped working.  Thanks!


Try to restore your system to point where everything was wporking ok and check is this issue solved or not.

 

Resource:

How to Do a System Restore in Windows 7

 

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Honor Student
Posts: 4
Member Since: ‎06-21-2011
Message 5 of 7 (15,813 Views)

Re: No sound from speakers on Envy

I also got the same issue start this morning. Re-installing the beat drivers also no good.

the sound only will be out while plugin the headphone. no internal sound.

 

please help

Student
Posts: 1
Member Since: ‎02-26-2013
Message 6 of 7 (14,917 Views)

Re: No sound from speakers on Envy

Had the problem when I tried to connect my Dr Dre wireless headphones.

 

Solution:

1.Goto the "Sound" panel avaliable from control panel.

2. In the field where the device are displayed 'Right-click" and select "Show disabled Device" from the mouse fly-out menu.

3. Now that all device show - ENABLE your speakers. The Internal Envy speakers are "IDT High Definition Audio"

 

Good luck

 

Doc

Student
Posts: 1
Member Since: ‎02-18-2014
Message 7 of 7 (5,424 Views)

Re: No sound from speakers on Envy

I am experiencing the same problem.  Did you get any replys that helped you?  If so, what did you do?  thanks,  4Maxwell

 

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