SOUND

[robertr58]

I had my laptop connected to my TV with the HDMI and everything/sound worked fine. I disconnected the TV/HDMI and now I don't have sound on my laptop.  I went to Device Manager>Sound, Video, Game Controlers to update drivers. The Intel(R) Display Audio is fine. The IDT High Deinition Audio CODEC is the issue. I Updated the driver and got this message (Windows found driver for your device but encountered an error while attempting to install it). A device attached to the system is not functioning.  I

[SDJL]

Hi @robertr58,

Welcome to HP Forums! I have read your post and wanted ot help.

I understand that you could not update the audio driver, and there was no sound after you disconnected the HDMI cable from TV. In order to better assist you, can you provide the product number of your laptop?

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

Looking forward to your reply!

[robertr58]

Will TheModel Number Help?     m4-1015dx

[SDJL]

Hi @robertr58,

Thank you for the reply!

I checked that there is no Windows 10 driver for your laptop on HP support page.

Please try uninstall the audio driver from your device manager and click the "Action" button on the top of the windows. Select "Scan for Hardware Change". It should reinstall the audio driver.

Restart the laptop. Let me know if it helps to fix the problem.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

[robertr58]

I've unistalled and tried to install the driver numerous times and still get this message  

(Windows found driver for your device but encountered an error while attempting to install it).

IDT High Definition Audio Codec

(A device attached to the system is not functioning)  

My thought is the computer still thinks the (device attached -TV) is still connected to it...

[SDJL]

Hi @robertr58,

Please try the steps on this document:

HP Notebook PCs - No Sound or Distorted Sound from Speakers (Windows 10)

[robertr58]

When I purchased my computer it had Windows 8.1 64bit installed - I upgraded to Windows 10 64bit

I am not impressed with Windows 8 or 10 been more of a problem in too many ways...

[SDJL · Accepted solution]

Hi @robertr58,

Please restart your laptop and try if you can install this driver (which is for Windows 8.1):

sp59576.exe

[robertr58]

Totally Awesome... Where did you find the Application/Driver... I spent hours looking... I guess I wasn't looking in the right place... THANK YOU!!

[SDJL]

Hi @robertr58,

Glad to hear that it works for you!

You can find all the drivers of your model on this link: http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m4-1000-Notebook-PC-series/5296069/model/531...