Volume keeps going down but settings say my volume is at its maximum

[rebeccaatherton]

The volume of my laptop keeps going down, although it appears on the syetm that the colume is at its maximum it isn't. Its got to the point where my phone is louder than the laptop

[Dvortex]

Welcome to HP Support Forum! I hope you're well @rebeccaatherton

I read about your notebook audio issue and wanted to stop in to share my suggestions with you 🙂

Going through your post, I understand that you are having issues while playing audio on your HP notebook. To assist you better I need to know the following details:

1.  What is the product number on your HP PC? If unsure, check: http://hp.care/2bygf7l 
2.  What is the operating system on your PC? 

Alternatively, let's try the steps below which will definitely help you fix the issue:

Solution 1:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
• Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
• Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.

Solution 2:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Select the Communications tab up the top.
• By default ‘when windows detects communications activity’ is set to ‘Reduce the volume of other sounds by 80%’.
• Change this to ‘Do nothing’.
• Press OK.

Let me know if these steps helps!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!