06-13-2014 04:41 PM
Hi, I was wondering if you would be able to help me. My microphone isn't working. There no sound at all. I've had my laptop for about 8 months and I bought it new. My laptop is an HP Envy dv6 and my pride and joy, so it would be amazing if we could fix this problem. Does anyone have a solution? thanks
06-16-2014 12:50 PM
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your microphone is not working . Here is a document to assist you with this issue. Resolving Microphone and Line-in Problems (Windows 7).
With it being only 8 months old, you may also consider contacting HP support for assistance. They have the ability to remotely connect to your system to help locate and resolve issues.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
I hope this is helpful.
I work on behalf of HP