06-28-2012 08:15 AM
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Multimedia Class Scheduler
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
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Microsoft MVP - Windows Insider
04-18-2013 10:49 AM - last edited on 02-23-2017 05:25 PM by OscarFuentes
I see that you are having trouble with the sound and microphone on your HP computer. I have a couple of suggestions that may help with your issue.
Here is a link to some troubleshooting steps that may help with your issue. Follow the steps in the link and let me know what happens.
04-19-2013 08:50 AM