• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-26-2016 05:47 PM

HP Recommended
Product: HP pavilion
Operating System: Microsoft Windows 10 (64-bit)

My laptop has no sound 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-27-2016 09:52 PM

HP Recommended

No-I did not mean reinstall Windows. You can use Recovery Manager to install just drivers/software too.

Reinstalling Drivers/Software> Windows 10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
15 REPLIES 15

‎06-26-2016 06:23 PM - last edited on ‎04-24-2017 02:29 PM by Retired

HP Recommended

 

When asking for help it is always good practice to give as much detail as possible. For instance is this a new laptop & the sound has never worked. Or was the sound working previously but now is not. What is the Product or Model number of the laptop? How To Find Model/Product Number

 

The troubleshooter here may help:

https://support.hp.com/us-en/document/c05207095

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎06-26-2016 06:35 PM

HP Recommended

It is 

HP Pavilion 17-g161us 17.3" HD BrightView Intel® Core™ i3-5020U 1TB ,6GB Windows 10 Home Notebook

 

It had sound before.

 

and it couldn't play video neither, before it could.

 

Please help me! 

 

Thanks a lot!

Was this reply helpful? Yes No

‎06-26-2016 06:41 PM

HP Recommended

Have you updated your audio driver and Intel chipset from your support page?

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-g100-notebook-pc-series/8499304/model...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎06-26-2016 06:45 PM

HP Recommended

Yes, I did. And then it couldn't play video and still no sound. Maybe it conflicted with the original one?

Was this reply helpful? Yes No

‎06-26-2016 06:46 PM

HP Recommended

Do you think I should upload it?

Was this reply helpful? Yes No

‎06-26-2016 06:50 PM - edited ‎06-26-2016 06:50 PM

HP Recommended

 

You could try a Roll back driver in Device Manager. Under Audio-Right click the Realtek, choose Properties then go to Driver tab. You should see Roll back driver.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎06-26-2016 06:53 PM

HP Recommended

where can I find device manager?

Was this reply helpful? Yes No

‎06-26-2016 07:06 PM

HP Recommended

OK, I found device manager, but I didn't see Audio 😞

Was this reply helpful? Yes No

‎06-26-2016 08:07 PM

HP Recommended

Go into Control Panel, Programs & Features. Uninstall Realtek Audio. Restart and reinstall the original driver using Recovery Manager.

Reinstalling Drivers/Software: Windows 10

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.