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Top Student
Posts: 6
Member Since: ‎03-13-2017
Message 1 of 11 (134 Views)

15-an000na wont start.

Operating System: Microsoft Windows 10 (64-bit)

Ive been having issues with a HP notebook of mine.. it just refuses to start! Ive tried the hard reset and tried using an alternative display as per the troubleshooting documents.

 

The LED illuminates on the power button when its pressed and the LED blinks on the caps lock key. I can also hear the cooling fan, but thats about it. No beeps, no POST no HDD or screen activity.

 

 Im a bit dissapointed as its only had a few hundred hours of very very light use and its decided to fail 3 months outside of warranty Smiley Sad

 

Any help would be greatly appreciated.

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Intern
Posts: 63
Member Since: ‎10-30-2016
Message 2 of 11 (131 Views)

Re: 15-an000na wont start.

Hi,  thatdaveguy. Welcome to the forums! 

 

How many times does the caps light blink? this can help find the problem.

 

Top Student
Posts: 6
Member Since: ‎03-13-2017
Message 3 of 11 (110 Views)

Re: 15-an000na wont start.

Hello, thanks for your response.

 

The LED on the caps lock key gives 2 quick blinks followed by 3 long blinks.

 

Thanks

Intern
Posts: 63
Member Since: ‎10-30-2016
Message 4 of 11 (108 Views)

Re: 15-an000na wont start.

[ Edited ]

Hi, this seems to be a bios problem. Please follow this http://support.hp.com/us-en/document/c02693833

 

If I solved your problem please click the "Accept as Solution" button.

Top Student
Posts: 6
Member Since: ‎03-13-2017
Message 5 of 11 (93 Views)

Re: 15-an000na wont start.

Thanks for your continued support, unfortunately the steps listed in your link have not solved the issue. Ive tried both the keypress recovery and USB methods. 

 

Dave

Intern
Posts: 63
Member Since: ‎10-30-2016
Message 6 of 11 (88 Views)

Re: 15-an000na wont start.

Whoops, I did not really see that your said 3 long blinks, it says "Module error not functional" here http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01732674 What is the laptop model?

Top Student
Posts: 6
Member Since: ‎03-13-2017
Message 7 of 11 (82 Views)

Re: 15-an000na wont start.

[ Edited ]

its the star wars special edition notebook, i think its based on a Pavilion model though?

model no is 15-an000na

(removed content)

Thanks

Intern
Posts: 63
Member Since: ‎10-30-2016
Message 8 of 11 (70 Views)

Re: 15-an000na wont start.

[ Edited ]

Hi, You may have to open the laptop and try removing the Cmos battery and turning the laptop on. If this works then shutdown the laptop then reinstall the cmos battery. if this dose not work, you might have to remove 1 stick of the memory to see if it will boot with 1 stick because, 1 stick might be bad. I actually had something like this happen to me last night, I took my laptop apart and then I rebuilt it and the caps lock blinked 2 times and I removed the cmos battery and it worked. I hope this works for you.

Top Student
Posts: 6
Member Since: ‎03-13-2017
Message 9 of 11 (39 Views)

Re: 15-an000na wont start.

Hello, Ive not had the time to open the laptop until today. Sadly none of the above has solved my issue. Tried the CMOS battery and tried to boot having removed 1 stick of ram, then replaced that and removed the other. Smiley Sad

Intern
Posts: 63
Member Since: ‎10-30-2016
Message 10 of 11 (32 Views)

Re: 15-an000na wont start.

Hi, When you removed the Cmos battery did you remove the laptop battery and the power cord and click the power button or hold it for 8 seconds then put the battery back in and power it up?

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