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‎09-29-2016 06:52 AM

HP Recommended
Product: HP Pavilion 15 notebook pc
Operating System: Microsoft Windows 10 (64-bit)
Hi everyone...
since yesterday, i cannot use my laptop..
when i switch it on, it ask for my password as usual... but when i enter the password and press enter, i ask for the password over and over again...
I'm sure that my password is right btw
how can i solve this?.. thanks
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2016 05:31 PM

HP Recommended

Hi@Gauvry

 

Welcome to HP Forums. One stop for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Password issue. Is that right?

 

I will definitely help you.

 

I recommend you to follow steps from the link below.

 

http://hp.care/2bCUj7p

 

Let me know if that helped

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-29-2016 05:31 PM

HP Recommended

Hi@Gauvry

 

Welcome to HP Forums. One stop for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Password issue. Is that right?

 

I will definitely help you.

 

I recommend you to follow steps from the link below.

 

http://hp.care/2bCUj7p

 

Let me know if that helped

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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