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‎04-15-2016 04:41 PM

HP Recommended
Product: Pavillon 500-023w
Operating System: Microsoft Windows 10 (64-bit)

   Am trying to get answers, but no one is helping... My computer will not access  BIOS, seems not to load drivers, since repair-rescue-install disks do not work,  have tried all combinatons of keys to enter BIOS, comfirmed battery is good, and computer was working perfectly last night. I did nothing that would change settings. I really would really appriciate any ideas  or thoughts right or wrong, I have tried all that I know.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2016 07:58 AM

HP Recommended

Hi @smriddell,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎04-17-2016 07:58 AM

HP Recommended

Hi @smriddell,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-17-2016 10:46 PM

HP Recommended

My friend. I have never been one to give up easily. The answer we were looking for was a Windows 8 install/boot on a flash drive I always keep in case of emergencies. When I plugged it in, I was close to shutting the power down, when the Windows logo appeared. I knew it was a home run from there. I thank you for your support and friendship.

 

Stephen Riddell

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