Black screen blue box asking for aidmister password or power on code

[Bryttney1993]

I don't know what my little sister did to my lap top but now when I turn my lap top on it goes right to this black screen with a blue box saying to enter the administration password or power code..??

She is 12 and says she don't know what she did and my college stuff is on here please help me!!!

[Bryttney1993]

The code I get is : 59947008

[DavidPK]

@Bryttney1993

Enter    46625028

Regards,

DP-K

[Bryttney1993]

OMG thank you so much !!
But I see that it didn't take off the password she put on it looks like she tried to make her own account but she put a password on mine...do u know what I do to get it off?

[DavidPK · Accepted solution]

Hi,

You're welcome

If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K

[Bryttney1993]

Thank you so much! You have been an amazing help
David! Again thank you so much!

[DavidPK]

@Bryttney1993

You're more than welcome

All the best,

DP-K

[bbattle]

My compaq Presario cq56 has a black screen with a rectangle box saying enter administrator password or power on password I don't know how this happened I can't get in my labtop please help me

[DavidPK]

@bbattle

At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.

Regards,

DP-K

[bbattle]

63718219 this is what it shows when I hit enter 3 Times