• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended

If the battery was fine before the Windows reinstallation/before BSOD, then it's not the battery the problem.


Try this:

 

1. Remove power cord and the battery

2. Press and hold power on/power off/  button for 30 seconds

3. Plugin only power cord for first startup. Boot computer with only powercord but not battery.

 

4. In Windows, go to Control Panel >> Device Manager, if present > expand the entry for Batteries, right click on the Microsoft ACPI Compliant Control Method Battery and select Uninstall .

5. When it is complete, turn off the computer (turn off, not restart).

 

6. Unplug the AC Adapter, re-insert the battery, plug in the AC Adapter and start the notebook. Windows will automatically reinstall the driver for power and battery

 

 

If the above does not help.


- Turn off the notebook PC.
- Remove the AC adapter from the notebook.
- Remove the battery from the notebook PC.
- Reconnect the AC adapter to the notebook PC - no battery.
- Turn on the notebook PC.
- Wait until Windows has completely started and the desktop icons appear.
- Insert the battery into the notebook PC.

 

 

If the above does not help, consider updating the BIOS to the very latest version - taken from HP web site

>> http://support.hp.com/us-en/drivers

 

How to update BIOS >> http://support.hp.com/us-en/document/c00042629

Try method  Updating the BIOS when Windows does not start

 

 

Let me know if this works.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
Unfortunately, none of it worked. It is still plugged in not charging.
HP Recommended

Did you manage to update the BIOS ?

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
Yes
HP Recommended

In this case you have tried all the standard and non-standard stuff I can think of including those mentioned in the official article > http://support.hp.com/us-en/document/c01702473

 

Please, contact HP Support for assistance (or wait for someone else to post any ideas). I am really out of ideas about the battery issue. Sorry I cannot help you with this one, as well.

 

How to contact HP Support:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
No worries. I will keep digging on the Internet. Can you just confirm that I need or don't need a new battery? I trust your judgement. Thanks for all your help. I really appreciate it!
HP Recommended

You are welcome. I appreciate your trust.

 

I can't be 100% sure as I am not in front of the PC, but based on your words, I am 99% sure the battery should be fine.

You report that before the BSOD and before the Windows reinstallation battery was fine.

 

Everything changed due to the Win reinstallation, therefore the battery should be fine.  Windows (re-)installation does not drain any battery and does not breaks batteries [unless this is another new Win 10 surpise I am not aware of, joking]

 

HP support agents and engineers may have another ideas, tips and tricks

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended
I was looking on another hp thread, it says it could be due to motherboard failure. New battery won't fix it. Do you think that is the case? How would I even check the motherboard?
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.